As part of my remit to assist the MoJ, and particularly Dame Ursula Brennan, Permanent Under Secretary, in her decision as to whether it's safe to proceed, here are the comments from readers as to how Day One of the TR omnishambles went:-
Am hearing ndelius has been rendered pretty useless. People in wrong halves, cases missing, people unable to access cases they are working on, partners who specialise in high risk cases now in CRC and locked out of their cohorts, whole teams duplicated. An inconsistent system is worse than no system because you THINK you have checked something but you haven't. Sometimes. Maybe. All down to Grayling's speed in favour of haste. He has crashed the train.
From Crown Court admin officer:
'I have had some email correspondence asking for us to update Delius in order that LDUs can allocate cases. Unfortunately, Delius is not allowing Court staff to update any existing cases, or input new ones - we are therefore unable to input new report requests, result existing report requests or put +12 month sentences without a report.
The issues have been reported and it has been escalated up to Steria, without any indication at present as to when the problems will be resolved'
Footnote: as an OM there is loads wrong with Delius- cant add contacts, cant find offenders, can still access ones transferred to opposite company, incorrect caseload. Can only find people when the 'nationwide' search facility is used - you try finding Jim Brown outta that lot - hundreds of them!!!
Just been to the CRC away day, it took all my effort not to tell them to F***Off, what a load of bull. I would have rather have been made redundant, or have I?
I know today was full of falseness from management about CRC and computers that didn't work, not official instruction yet of processes still being written. Such a massive disconnect.
What bloody mess at work. The computer system not working properly, cases can't be allocated, cases remain unallocated, transfer of cases not recorded, RSR tool down causing huge delays in risk and allocation.
Furthermore, we received an email from management stating they want NPS & RCR staff to help out and cover each other. We have been advised that transfer of cases will now be a 'slow' process rather then a 'big bang'. Absolutely utter chaos & disaster. Effectively they want CRC staff to continue to write reports, attend oral hearings and make decisions regarding risk until everything is smoothed out. They can PISS OFF if they think me or my colleagues in CRC are going to help them smooth out the system. Shafted into CRC to be sold off & you want me to help you out. I will do everything to make sure it doesn't work.
I'm of the same view. I have the view that in around 12 months time my new employer will replace me with a less expensive version. I've now decided to do absolutely fuck all apart from the absolute minimum and if targets are missed just to advise my MM that if he wants me to give 100% then my workload must be the same!
They can all fuck right off.
As DO in NPS today -interesting, I was called on by colleagues on CRC's to provide information, they apparently have no authority to hold, so lots of knock backs; most took it well. Also, another issue arose. Our IOM (All CRC) have had a dedicated OM completing all HDC requests on those inside for under 12 months. Now, as some of those are ex-NPS cases, CRC staff cannot access the information they need to make a safe and informed decision. I asked my TM if, by sharing info I had on one such person would be a breach of Data Protection Act, I was advised by TM that as there was Safeguarding issues, I should at least alert the IOM colleague of same. I did, mentioned past history, and further checks which needed to be made if a safe and reliable report was to be provided to HMP. The colleague did not make any further enquiries about the address, i.e who lived there and the history of DV, but chose just to say No as another member of staff - (me) raised concerns about who may live at the proposed address. Now I would not argue with the decision made, but it is not an assessment, and I suspect those sorts of decisions are being made all over the place - and people will remain in custody, and/or be released without any evidence or informed assessment.
Great day in AP today. Systems up the wall, Cook not turned up to cook residents evening meal. Get a chippy pie and chips for them? Good idea but the bank accounts have been closed down and can't get money. I don't think there is any part of the service that isn't in chaos.
Just got back from leave today to find an email from our new Chief (who shall remain nameless). Reading between the lines it appears that we need to prepare to be held to account for when our clients offend. I'm not sure how we would word that (not that we now can) in a PSR. I can feel a complaint to NAPO coming on.
Two clients also not seen and no letters sent out as the OM covering could not access Delius to see if it was a Formal Warning or Risk of Breach.
We don't need to wait for the wheels to come off, they already have!
Tears from colleagues today and one has walked out after an argument with a manager (not their own) about their 'negativity' in the face of NOMS edicts that don't make sense. It's hell out here and all so unnecessary.
Did anyone else notice the new FDR's?- Someone in my office thought it was the beginning of the end for SDR's and set up to assist and guide CRC's to function. So cynical.
Delius has never been fit for purpose and now their trying to make it do even more. I had 3 clients all booked on the same programme. Programme got pulled due to lack of staff. Now I have 12 pages of alerts telling me each individual session has been cancelled. Cheers guys, that'll take me a good hour to clear while I'm looking for the things I might really need to know and I'm not doing my job.
E-mail after Delius went back on. "Please can you check your caseloads and make sure they are correct." I have no idea. Most of my cases were allocated to me on Wednesday half an hour before you turned it off. I don't know who these people are or whether I should have them or not.
In my office they still kept allocating transfer cases from NPS to CRC, even when the system was down! Cue me getting e-mails regarding new cases and next appointments and I can't even access their records, nor have the case files appear to have turned up! I probably should chase this up, but I am so demoralised I've lost the will to care.
Our admin got NPS last week as our area cocked up big time and allocated virtually EVERY AO to CRC. You could not make it up as TODAY AO NPS could not use Delius at all as THEY forgot to reallocate them as NPS. A manager from CRC came in and asked us very politely if she could check something on our system about a death in custody. To be fair she was as perplexed by this debacle as much as we are. I felt for her.
Don't get me started on the new risk tool and the Ikea instructions on how to input this on the system. No workload adjustment for this either. Three hours to do an FDR even though a round trip to the nearest video link takes that long in travel alone for us in the sticks.
This has now been made even less achievable due to the new risk tool which basically states the bleeding obvious for most cases as we are kind of trained to erm, know anyway. I did my first RSR on a shop theft, recd a DRR who are all CRC and it took me over an hour to find this fact out even though I knew he could not go to NPS with my proposal. It's a joke but what can I do to argue the toss?
Is anyone who has any power reading this blog to see exactly how everything is FUCKED UP. Don't try and pat yourselves on the back by telling yourselves lies that all is going smoothly. Hasn't anyone got the balls to stand up and be honest and admit the truth that we are in a mess. I for one feel demoralised and have no motivation to do this job.