Here's how readers feel Day Two of the TR omnishambles is going:-
Reports are coming in thick & fast of Delius issues all around the Country. It's a flip-in joke & we are supposed to be a professional organisation. Social services contacted me for some risk information relating to an offender. I couldn't access the records because case previously was NPS.
ETE and UPW and colleagues in CRC - not able to access NDelius to write case notes up if they see NPS clients, so they have to email it through to officer who then has to copy and paste. however you cant access the drop down boxes for the CRC staff. The odd one may not sound much but when u get a number of these and also we have to do the letters as CRC can't access the case- time wasted/duplicated soon mounts up.
Courts team cant start up cases on Ndelius. Breach officer can't enter breach feedback.
NPS in our office are feeling overwhelmed. We still have CRC cases as CRC are waiting for more staff. Meanwhile we have lost two POs who are going to other posts, one PSO is on loan two days per week to the adjoining county (as our city and that county are now one LDU) due to long term sickness. At the team meeting today most spoke of how overwhelmed we are feeling.
I have already had a stress assessment about two weeks ago which indicates urgent action is needed. I am waiting for my CRC cases to be taken away and I have an OHA next week. The way I feel right now is that I would go to my GP and if he offered me a sick note, I could easily accept it. The only thing that is stopping me is the impact it would have on my workmates/colleagues and that I won't let Mr G beat me.
Programmes teams also unable to access NPS NDelius to input information.
Also, if any contact is made about an NPS case to a CRC officer i.e. if they used to manage them and information is required. Unable to record what was said on NDelius and just have to be hopeful that the NPS officer records the contact. Not really good enough - CRC staff need their own record of the case to evidence what was said and to whom. What are we meant to do, wait a few years until the case comes back to CRC then update the contacts ourselves?!?! ;-)
Assigned to CRC was one of the biggest blows many of us have felt in Probation. How demeaned I felt today when I could not access a PSR I was writing because on the first adjournment it went to someone in the NPS. Then when looking for reports in the drop down menu I think all assigned CRC staff have no option for it. Only a few days ago I could access it all to do my job properly. I felt physically sick and my feeling was shared with many. We have well and truly been SHAFTED. Worst of all management all seem to be on board with this nonsense, I wish Grayling would take a hard look at the system he is trying to devise and see how utterly CRAP it is, not fit for purpose, and the human value and feelings are immeasurable. BASTARD BULLY.
We had our first nps team meeting today. We had someone from shared services Noms to discuss stuff about HR matters. We have to book our own hire cars now through this 'shared services site'. I asked questions about taxis, travel warrants or bus vouchers which we used to book or obtain from our business support officer who is based in our office (who is now CRC). It was clear that this was something that had not been thought of as they were not able to answer instead they stated they would have to check and get back to us
No cases allocated to the CRC since the split cos they can't - computer says no. All the UPW hours have disappeared too.
Addresses disappeared too to be replaced by random / old addresses. Shambles.
Yes - the do it yourself service that is - shared NPS services - not only are we overwhelmed with reports, deadlines, and a serious lack of information coming to us in relation to those reports or the IT we are now supposed to pick up with ease, all whilst IT briefings are being delivered to all grades of staff on the basis that we know what's going on, they may as well be using hieroglyphics as a learning tool.
Our Business Manager and Finance dept used to do all the 'support tasks' ie travel warrants, (now you need to complete a form) they would book/hire cars via a local service, (now you have to book your own)..the laborious excel time sheets - oh and check this new system, if you can follow the instructions, have in fact got your bank details correct by 10/6/2014 or you won't get paid. Phoenix and Firefox - I have always thought of as good names for race horses, now they join, Lotus Notes, Oli, Epic, nDelus, Oasys and and the rest of the bureaucracy they were supposed to replace and/or improve.
Oh and Anon at 22:33 - don't press your IT dept for dual access - why put yourself out to make this work and remember come the sell off - CRC;s will not be a Public Service and therefore have no more right to access sensitive information than Charlotte's Ice Cream Parlour.
I'm assessed as being a known person at high risk of serious harm from a previous case. I'm now working for the CRC. I looked to see what information the team would be able to see about this person: it is nothing.
I have a good Team Manager.,Now nobody is allowed past our secure reception area unless we fully know the risk they present.
I received an email welcoming me to the NPS... I'm CRC ... Omnishambles.
Maybe you got mine! Am NPS and did not get the promised email. The call to report this takes forever. Personal information has been recorded incorrectly. Office chaotic because no one NPS or CRC is able to access the info they need on ndelius. What a farce. Goes to show Grayling in his ignorance has NO IDEA WHAT WE DO or HOW we have been doing it as an AWARD WINNING PUBLIC SERVICE. Watch the SFOs roll in. Currently 450 - 500 per year I understand. That figure needs monitoring. What a despicable way to treat human beings.