Friday 2 December 2016

The Contract Police

Whilst the march of TR continues to wreck havoc on the probation service and many experienced practitioners are dispensed with, here we have a fascinating insight into the complicated and bureaucratic regional structure needed by Noms in order to try and police the privateers:- 

Presentation on theme: "Transforming Rehabilitation Derek Quinn - Service Manager NOMS Staffordshire and West Midlands."— Presentation transcript:

1 Transforming Rehabilitation Derek Quinn - Service Manager NOMS Staffordshire and West Midlands

2 Transforming Rehabilitation Transforming Rehabilitation launched in 2013 and has introduced a new system for the management and rehabilitation of offenders in the community across England and Wales. – Created a new National Probation Service (NPS) – Opened up the market by creating 21 Community Rehabilitation Companies to deliver to low and medium risk offenders – Extended supervision for the under 12 months on release – Creation of a Rehabilitation Activity Requirement – A Through the Gate Resettlement Service – Freedom for CRCs to design services they see as the most effective way to reduce reoffending – Incentive by a Payment by Results mechanism – Contracts went live in February 2015

3 The Integrated Contract Management Team 21 Contracts nationally with 8 providers Contracts are manage by the National Offender Management Service. Each Contract is managed separately Reducing Reoffending Partnership – Staffordshire and West Midlands and Derbyshire, Leicestershire, Nottinghamshire and Rutland EOS - Warwickshire and West Mercia.  Each contract is managed by an Integrated Contract Management Teams (CMT) comprising Operational Contract Management (OCM) and Commercial Contract Management (CCM). Supported by a multi functional team - Operational Assurance, Legal, Estates, ICT and Finance

4 Staffordshire and West Midlands (SWM) Contract Management Team Xxxxx Xxxxx - Deputy Director South West and Midlands Xxxxx Xxxxx - Senior Contract Manager (SWM) Xxxxxx Xxxxx - Service Manager (SWM) Xxxxx Xxxxx - Service Manager (SWM) Xxxxx Xxxxx - Contract Support Officer (SWM)

5 The CMT Role Ensure Contract Compliance Day to day assurance on CRC operations Monitor performance Foster a partnership approach with the CRC Develop positive relationships with key stakeholders Facilitate dispute resolution Manage Contract Change

6 Ensuring Compliance Regular dip testing of data and case records Regular meetings with CRC contract managers Building a relationship with the NPS and Prisons Visiting the delivery sites, observing the operations and collecting feedback Assure the monthly data as part of the payment mechanism Overseeing the mitigation of risk at the CRC level. Building a detailed understanding of the contractual arrangements between the contractor and each of its Subcontractors Building a relationship with key external stakeholders and commissioners Robust governance structure Feed into the Operational Assurance Team - undertake in depth assurance

7 Governance Service Management Group (SMG) Day-to-day management of the relationship between the CRC and the SCM. Service Integration Group (SIG) Management of the interfaces between the CRC, the SCM, the NPS and the resettlement prisons to enable the CRC to efficiently and effectively deliver its services. Relationship Management Group (RMG) Responsible for contract management and overseeing the overall success of the relationship between the CRC and the RSCM. Change Protocol Group (CPG) – Local and National This group will discuss changes which are referred by the SMG. Once the changes are agreed the CPG will provide an overview of them to the RMG.

8 Performance Management 17 Service Levels - the levers to effective offender management and reducing reoffending. 4 Assurance Metrics - Ensuring quality in key areas. https://www.gov.uk/government/publications/community-performance-quarterly-management-information-release Contractual outcomes, obligations and timelines - to ensure an effective service is delivered. Reoffending Rates


9 Progress to Date CRC Contracts delivered by new owners from 1st February 2015 Rehabilitation Activity Requirement and Post Sentence Supervision now being delivered Through the Gate Services went live on 1st May 2015 Phased development and implementation of the Target Operating Model Governance Structures in place and working well

10 Measuring Reducing Reoffending This will depend on four elements; Cohorts Measures and Baselines Timings

11 Eligible Cohorts Quarterly cohorts by CPA Offenders can only start once in a cohort Offenders eligible by risk, location, timing Information from PNC and nDelius will be used. Offenders from nDelius on the PNC Offences from nDelius on the PNC. Date from prison release or sentence date start

12 Measures and baselines Binary # reoffenders divided by # offenders Frequency # reoffences divided by # reoffenders OGRS4/G - estimation of binary measure. These equations will determine the baseline and measure in each CPA.

13 Timings 1st Oct 15 1st Sep 17 1st Jul 17 1st Jan 17 Dec 17 1st Jan 16 Cohort period Analysis PNC update Waiting time Follow up period Index date

14 Timings 1st Cohort Period - 1st Oct st Jan 2016 Follow-up period - One year counted from index date 1st Jan st Jan Waiting time - 6 months after follow-up period to allow reconvictions to go through courts. Reoffence - Offence in the follow-up period. Convictions in follow-up period + waiting time. 1st Jan Dec 2015.

15 Contact Details NOMS 1st Floor, The Citedal 190 Corporation Street, Birmingham B46QD 


(Material taken from a slide presentation, so doesn't read easily in parts, but you get the gist hopefully - Ed)   

5 comments:

  1. "3 The Integrated Contract Management Team 21 Contracts nationally with 8 providers Contracts are manage by the National Offender Management Service. Each Contract is managed separately Reducing Reoffending Partnership... Each contract is managed by an Integrated Contract Management Teams (CMT) comprising Operational Contract Management (OCM) and Commercial Contract Management (CCM). Supported by a multi functional team - Operational Assurance, Legal, Estates, ICT and Finance"

    It strikes me that with such a dense bureaucracy focused upon the CRC contracts the current direction of travel is exactly what Noms wanted, i.e. disenfranchise Probation as it used to exist, smother existing probation provision within the stifling airless vacuum that is Noms, neutralize Napo (which hasn't been too difficult) then replace it all with a flat-pack, ersatz control-and-command alternative. The more troublesome aspects to be sold off whilst the core tasks to be tightly bound & wrapped in E3.

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  2. Nowhere here do I see the word innovation

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    1. It's hinted at in part 2: "Freedom for CRCs to design services they see as the most effective way to reduce reoffending"

      Otherwise known as "freedom to rehash existing interventions and repackage them and stick every client on them regardless of suitability, claim it's new and exciting, and hope nobody points out that it runs contrary to everything everyone knows about good practice."

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  3. Employee Ownership Awards.

    Rising Star of the Year category, for businesses which have recently switched to the employee ownership model, went to RISE Mutual CIC.

    Since becoming the first employee-owned mutual in the UK delivering probation services, it has witnessed a 3% increase in operating profit, retained and increased its staff by 43 employees with 7% progressing to more senior roles.

    Kuljit Sandhu of RISE Mutual CIC said: “We’re just thrilled because this has been two years in the making and is a testament to the hard work of all our staff – we can’t wait to go back and tell them.

    “It’s a really challenging environment working in criminal justice so this is great recognition of our team’s achievements, which will encourage them to find new and innovative ways of working.”


    'Getafix'

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    1. Man down the pub whispered that RISE Mutual CIC is overstretched, under-staffed, ineffective, losing money fast and about to fold. I'd say "watch this space" but we always knew this was going to happen.

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