Dear Colleague
As part of Fit for Growth and our ongoing transformation, we have taken the decision to move our Citizen Services business into our Support Services division with immediate effect. This consolidation reflects our continuing journey towards One Interserve, as we create a more effective and simplified business providing Support Services, Construction and Equipment Services.
The two Managing Directors for Citizen Services - Chris Peel and I - will both sit on the Support Services Senior Leadership team reporting directly into Debbie White. In the short term, the business Development and Marketing teams will be reporting into Chris, the Legal Commercial and Projects team will be reporting into me, and Steve Jones will be reporting into Lynn Mawdsley who will be joining the company on 2 January 2019 as Deputy Chief Financial Officer.
Yvonne Thomas, Managing Director, Citizens Services will be leaving the company at the end of December to set up a new venture. Yvonne joined Interserve seven years ago to set up the Justice business and joined the Executive Team to lead the Citizens Services division in 2016.
Debbie White, CEO Interserve, shared: "With clear goals and our strategic priorities now in place, the time is right for us to move our Citizen Services business into our Support Services division. I'd like to thank Yvonne for her contribution to the business, unwavering commitment and strong leadership through the challenging period we've recently seen and wish her well in her future endeavours."
Your senior leaders have been briefed on these business changes. If you have any questions please feel free to speak to them directly or your line manager in the first instance.
Kind regards,
Ian Mulholland
--oo00oo--
Meanwhile Private Eye continues to report on the probation omnishambles:-
Language is critical here - is it "redundancy" or "severance"?
ReplyDeletehttps://www.building.co.uk/news/interserve-streamlining-sees-executive-board-member-leave/5097082.article
DeleteA member of Interserve’s executive board has left within the last few weeks, Building understands.
DeleteRobin O’Kelly was the group’s director of communications for seven years, serving on the executive board beside the group’s chief executive – first Adrian Ringrose and then Debbie White (pictured).
But O’Kelly left after his position was cut as part of Fit for Growth, a programme launched by White in October 2017 – less than two months after she joined – in a bid to boost the group’s margins.
A spokesperson for Interserve said O’Kelly left the firm “amicably”.
Interserve is in rescue talks with creditors as the group struggled to service its £600m debt pile.
In an announcment last week, the contractor admitted it was likely to issue equity to creditors in exchange for them writing-down debt and altering the group’s repayment profile.
At the weekend Sky News reported that creditors are looking to demerge its RMD Kwikform business from Interserve.
This means banks could take ownership of RMD, a profit-making subsidiary of Interserve, in return for writing off a chunk of the contractor’s debt.
RMD provides formwork and shoring solutions and has operations across the UK and on every continent.
Last year the business pulled in a £42m turnover, from which it made a pre-tax profit of £15m.
Interserve has looked into selling the business before, with analysts suggesting it is worth up to £300m.
Interserve declined to comment on the prospect of RMD Kwikform being transferred to its creditors.
Last week a Conservative frontbencher in the House of Lords insisted the contractor is “very different” from Carillion which went bust earlier this year.
Lord Young of Cookham said: “Interserve is now taking action that Carillion ought to have taken – to restructure its balance sheet and improve its robustness – and, unlike, Carillion, it does not need new money.”
what are case loads like in interserve controlled areas?
ReplyDeleteI'm a case manager within Cheshire and greater Manchester and have 76 cases however I know other CM's in other teams with higher case loads and less experienced than me
ReplyDeleteI have 86, 60 of which are in the community. It's too many.
DeleteI completely agree like you the majority of my 76 cases are in the community , it's not just the numbers but the complexity of the cases that I feel I do complete injustice to as I don't have the time to spend with them that I feel I should and the majority don't meet the requirements of other support we have available - extremely frustrating and not fair to service users
DeleteNobody understands the time poor side of this job. A new Release I've had to do a referral to welfare rights, write a letter to the gp to request a MH referral, a mandatory home visit (30mile round trip), the initial sentence plan and a referral for a mentor. And this is just one of my 80+ cases.
DeleteMeantime, poor old Debbie is trying to plug a £500m hole in the ship using other peoples' money & throwing her crew overboard to lighten the load.
DeleteAnd not to forget the so called leaders of CGM Interserve coming up with more changes within the interchange model given the last one wasn't fit for purpose - I have absolutely no faith that this next one ( going back to specialisms ) is going to work given we don't have the staff numbers nor the experience
ReplyDeleteThe new changes aren't about serving the client group or the community - they're just about serving Interserve. They're a - ridiculously transparent -attempt to disguise the fact that they plan to pretend all the work can be done by untrained, inexperienced new starters while farming out experienced, qualified staff to the NPS because they only care about money. They KNOW this new working model will place staff, service users and the public in danger but they don't care because they're only about what money they can wring out of the service before the contract is up - they won't be bidding again as their 'Fit for growth' initiative requires getting rid of non-core businesses like Probation
Delete76 cases eh well I know of cm with 90 plus cases and does not do breach . How can this be right the whole system is on its feet . You can’t manage cases via phones
ReplyDeleteThe tossers in working links think thats how you manage cases sad sorry bunch. They believe that the caseloads have no upper limit and have no idea what they are doing. It is a real shambles by the Grayling berk aided by complacent staff association.
DeleteGood old Yvonne Thomas - cashed in on her publicly funded Ministry/NOMS experience by helping Interserve to fuck up the service while further fleecing the public purse and now she's off before the whole sorry shambles inevitably goes belly up in the new year. A truly disgusting individual.
ReplyDeleteWorth checking out today's 'Thinking Allowed', Laurie Taylor's discussion programme on R4. It was about "metrics". Some myths were exposed & debunked. A half hour well spent.
ReplyDeleteSolidarity with Fire&Rescue Services who are facing similarly confusing & damning Inspectorate reports, i.e. inspector blames the Services for their failures but doesn't blame the Govt for their swingeing cuts to budgets, the closure of stations, the loss of staff complement, etc etc.
ReplyDeleteDame Glenys, sadly, operates using the same format - even though she's already packed her bags. FFS, Glenys, give the lying cheating Tories both barrels. You're a Dame, your pensions bombproof... or is it that you actually agree with TR? Is that why you keep on saying "give the CRCs more money"? Seat on the Board, perhaps? Not wanting to be too harsh on your mates?
Probation Services in 2010 - gold stars all round.
Probation Services in 2017/18 - totally fucked
Reason - UK Govt's TR project
HMIProbation - umm, err, well, its, erm, bit more cash would help... Great leadership though, really great leaders...
That's one of the things that irks me the most " great leaders , strong leadership "
ReplyDelete