There's growing disconnect between the wellbeing message coming from HMPPS nationally and the day-to-day experience being described by many frontline staff. If people consistently feel that targets take precedence over wellbeing, then the issue isn’t the message, it’s whether that message is translating into practice.On the removal of the WMT, the FAQs repeatedly refer to line management discussions, professional judgement and management oversight. In principle, there’s nothing wrong with that. The WMT was never perfect. But it did provide a shared reference point. PP and SPO could both see the same information and have a discussion based on objective evidence.
From September, the emphasis appears to shift much more towards SPO judgement informed by dashboards, operational data and discussion. That inevitably changes the power dynamic.
Im sure a lot of SPOs will continue to act fairly and professionally. But good systems should be designed to protect people when relationships become difficult, not only when they are good. If a PP believes their workload is unsafe and their SPO disagrees, what independent evidence is there to resolve that disagreement? A good governance system shouldn’t rely solely on trust between individuals; it should provide transparent evidence that both parties can rely upon.
For me, that’s the real concern. We seem to be moving from an evidence-based conversation about workload to a relationship-based one. If trust is high, that may work well. But if trust has already been eroded, it risks creating inconsistency, discouraging challenge and leaving some staff feeling they have little objective basis on which to question workload decisions. That, more than the removal of a percentage figure, feels like the real cultural shift taking place.
--oo00oo--
HMPPS has completely lost touch with what it feels like to be a frontline PP. Every answer seems to be another dashboard, another AI tool, another restructure, another “holistic approach”, another management conversation. What nobody ever seems willing to acknowledge is the obvious: there is simply too much work.
No amount of dashboards will create more hours in the day.
No amount of management discussion will reduce an impossible caseload.
No amount of corporate wellbeing rhetoric will undo the damage of years of relentless pressure.
We’re expected to carry more risk, more responsibility, more bureaucracy and now, apparently, accept that if we feel we’re at capacity we’ll just have a conversation about it. What happens when that conversation ends with “I think you can take another case”? That’s not workload management. That’s asking PPs to negotiate their own breaking point. And let’s stop pretending this is about modernising the service. It’s about normalising overload.
The WMT may have been flawed, but at least it gave practitioners something objective to point to. Now even that is disappearing, replaced by assurances that everything will be fair because managers will use their judgement. Forgive me if I don’t find that reassuring.
Every year we’re told the next reform will fix things. Every year workloads increase, experienced colleagues leave, sickness rises and the people left behind are expected to absorb even more.
At some point HMPPS needs to stop telling us to be resilient and start admitting the truth: the system only functions because frontline staff are sacrificing their own health, family life and professional wellbeing to keep it afloat. That isn’t leadership. It’s exploitation.
Good points, all the things that we try to as POs such as building trust, discussions, focus and understanding the offenders we work with has unfortunately not only reduced in that work but also relationships between frontline POs and the SPO’s who sit in their offices dishing out work to those they know can take pressure and on the other hand protecting their friends with the easier cases.