SFOs and the culture of blame in Probation
HM Inspector of Probation, last month published a Research & Analysis Bulletin looking at how the Probation Service can learn and improve practice following Serious Further Offences (SFOs).
I read this with interest: in my time I spent as a Probation Officer I had my fair share of sleepless nights worrying someone I supervised would do something terrible. I would hear news reports about a crime and run through, in my head, whether anyone on my caseload could have been in the location it happened in, and when I would get news, someone had been arrested my heart would beat faster and I would feel panicked as I waited to hear what for.
As my career developed so did my greatest fear– fairly or unfairly – that, should the worse happen, I would be ‘hung out to dry’, and left unsupported to take the sole blame. I feared I would be shamed for negligence and incompetence that led to the harm of another person – making me as bad, if not worse, than the person who actually committed the SFO. I became frightened that one day I would wake to my name and personal details appearing in the national press – and my professional reputation forever tainted, with no right to reply or opportunity to give an explanation.
Of course, SFO reviews are intended to promote learning. But as the HMIP Report shows, staff experience the reviews as failing to reflect the complex realities of frontline probation work, and actually being about allocating blame to individual practitioners, to divert attention from the organisational and systemic factors that contribute to SFOs.
I was fortunate, no one I supervised ever caused me to be the subject of an SFO Review. Not because I was especially skilled – but because I was lucky. I saw some truly amazing Officers subject to brutal SFO Reviews and, frankly some poor Officers never subject to one. Because that’s the nature of working with people – sometimes things happen that you cannot predict. Other times you might have strong suspicions – but nothing you can evidence, or you try to get resources to help someone – and they simply are not there – or not there in time.
Of course, there are times when Probation Officers practice is poor. But – for a long time now Probation staff have worked in a very poorly performing service. Consistently, the Inspectorate reports detail a service in failure. Staff are constantly holding more cases than they should be, they are covering cases for absent colleagues, they are having to act as proxy housing officers, chasing referrals in an increasingly disjointed system.
Despite being exposed to seeing and hearing some of the worst parts of human behaviour – both in terms of the crimes the people they supervise have committed and the, often, trauma filled background those same people come from, probation staff rarely receive any clinical supervision or genuine assistance to process this.
Probation staff are encouraged to ‘build their resilience’ but little is done, to help them do that. The systemic problems in the Service, are something staff are expected to deal with and rise above – and if you can’t – well you must be to blame.
Of course, the result of a staff body living with this kind of pressure and fear is a culture of defensive practice. Every decision is seen through the lens of ‘what if the worst happens?’ Even when nothing in the person’s history suggests the worse will happen. The recall rate – now at record levels, is, in my opinion, testament to this.
The irony is, people enter the Probation Service wanting to deliver relational, rehabilitative practice. Inspectorate reports demonstrate staff worried to admit any deficits in their practice, and staff worried to commit fully to relational practice, for fear of the consequences and, as such, a learning culture is simply not possible, and Probation fails to be the service of rehabilitation it could be. It’s hardly a surprise retention is such an issue in the service.
But blame doesn’t keep people safe. Learning, ultimately does. And until probation chooses learning as the central part of its culture, rather than fear, it will never be the rehabilitative service our communities deserve.
HM Inspector of Probation, last month published a Research & Analysis Bulletin looking at how the Probation Service can learn and improve practice following Serious Further Offences (SFOs).
I read this with interest: in my time I spent as a Probation Officer I had my fair share of sleepless nights worrying someone I supervised would do something terrible. I would hear news reports about a crime and run through, in my head, whether anyone on my caseload could have been in the location it happened in, and when I would get news, someone had been arrested my heart would beat faster and I would feel panicked as I waited to hear what for.
As my career developed so did my greatest fear– fairly or unfairly – that, should the worse happen, I would be ‘hung out to dry’, and left unsupported to take the sole blame. I feared I would be shamed for negligence and incompetence that led to the harm of another person – making me as bad, if not worse, than the person who actually committed the SFO. I became frightened that one day I would wake to my name and personal details appearing in the national press – and my professional reputation forever tainted, with no right to reply or opportunity to give an explanation.
Of course, SFO reviews are intended to promote learning. But as the HMIP Report shows, staff experience the reviews as failing to reflect the complex realities of frontline probation work, and actually being about allocating blame to individual practitioners, to divert attention from the organisational and systemic factors that contribute to SFOs.
I was fortunate, no one I supervised ever caused me to be the subject of an SFO Review. Not because I was especially skilled – but because I was lucky. I saw some truly amazing Officers subject to brutal SFO Reviews and, frankly some poor Officers never subject to one. Because that’s the nature of working with people – sometimes things happen that you cannot predict. Other times you might have strong suspicions – but nothing you can evidence, or you try to get resources to help someone – and they simply are not there – or not there in time.
Of course, there are times when Probation Officers practice is poor. But – for a long time now Probation staff have worked in a very poorly performing service. Consistently, the Inspectorate reports detail a service in failure. Staff are constantly holding more cases than they should be, they are covering cases for absent colleagues, they are having to act as proxy housing officers, chasing referrals in an increasingly disjointed system.
Despite being exposed to seeing and hearing some of the worst parts of human behaviour – both in terms of the crimes the people they supervise have committed and the, often, trauma filled background those same people come from, probation staff rarely receive any clinical supervision or genuine assistance to process this.
Probation staff are encouraged to ‘build their resilience’ but little is done, to help them do that. The systemic problems in the Service, are something staff are expected to deal with and rise above – and if you can’t – well you must be to blame.
Of course, the result of a staff body living with this kind of pressure and fear is a culture of defensive practice. Every decision is seen through the lens of ‘what if the worst happens?’ Even when nothing in the person’s history suggests the worse will happen. The recall rate – now at record levels, is, in my opinion, testament to this.
The irony is, people enter the Probation Service wanting to deliver relational, rehabilitative practice. Inspectorate reports demonstrate staff worried to admit any deficits in their practice, and staff worried to commit fully to relational practice, for fear of the consequences and, as such, a learning culture is simply not possible, and Probation fails to be the service of rehabilitation it could be. It’s hardly a surprise retention is such an issue in the service.
But blame doesn’t keep people safe. Learning, ultimately does. And until probation chooses learning as the central part of its culture, rather than fear, it will never be the rehabilitative service our communities deserve.
@kellygrehaninjusticeblog
After 20 years working for the Probation Service in London, and 3 years working for MPs with justice briefs in Parliament, I now work for a justice charity. So fed up of the false discourse about justice I have decided to start blogging about it.
