Tuesday 14 August 2018

ViSOR and Probation Culture

At last there are signs of a fight starting for the values, ethics and culture of probation and with the likelihood of Wales shortly seeing reunification under civil service control, it looks as if ViSOR vetting is rapidly becoming a major issue there. Thanks go to the reader for forwarding this:-

Ian Barrow 
Director, National Probation Service Wales

Dear Ian,

(cc: Members of Napo Cymru)

Re: VISOR Vetting

I am writing on behalf of the executive to raise the matter of VISOR vetting.

For some time now the practice has been that a small number of Probation Officers and other staff, administrators and managers for example, have submitted information and been vetted for VISOR. We understand that until now the established practice is for one or two officers in a site to be approved for VISOR access.

This has its problems, which Napo nationally has been involved in, and we recognise the immediate logistical attraction of blanket vetting for all staff to be vetted and for VISOR access to be an expectation of the role of staff.

However, we now have an instruction from you that all Probation Officers and some other staff, should submit their information in order to be vetted for VISOR access, to a short and apparently urgent deadline. We have been inundated with calls from members concerned about the implications. These are:

  • Those staff who “fail” the vetting process will be disadvantaged. You have undertaken that staff who “fail” the process will be redeployed. We expect higher numbers than can be easily accommodated within alternative deployment to “fail”. 
  • Those staff who “fail” will have their careers limited and compromised by exclusion from VISOR access and the work that will then align with it 
  • Members are required to submit information regarding their nearest and dearest. Some members report that they have been advised that their nearest and dearest do not wish their information to be given, which places them in a stressful and compromised situation. 
Napo Cymru is concerned that there is an increasing risk of Probation’s identity and role being subsumed and diluted. This process is opaque: the criteria; who makes the judgement regarding acceptability; whether the information disclosed is stored; the existence of an appeals process; are all unknown. It is likely to further exclude those with “lived experience” of crime and the CJS from probation practice, whose contribution can be significant – and lead towards an homogeneity of the workforce.

At the bottom line, this is a significant change to the values and culture of probation. It requires the leaders of Probation to make decisions taking regard of their role as leaders of an organisation and culture. It could be argued that acquiescence to a dictate from another organisation calls into question the leadership within our organisation.

This matter is to be raised at the next JCC and we ask you to:
  • Negotiate for a small minimum of staff to be required to undergo vetting and the arrangements for working with our MAPPA cases that this will require 
  • Engage further with staff and explain the proposed requirements for VISOR vetting and the details around appeal, data collection, and protection 
  • Justify these in relation to Probation Values Ethics and Culture 
  • Allow time for this to be properly negotiated and considered 
  • Meet with staff to elucidate your understanding of what Probation is, (especially in light of the recent announcement) it’s Values, Mission and Purpose 
I look forward to hearing from you,

Lisa Robinson
Joint Chair Napo Cymru


--oo00oo--

This from Napo News last Friday:-

Update for Members – ViSOR Vetting

Members will be aware that Napo have been in discussion with the employers about the extension of ViSOR use (and therefore Police vetting) in the NPS since the E3 consultation. Our latest update gives the history and context as well as outlining the many concerns that members have about the vetting. An emergency meeting was held with the employers yesterday (9th August) to try to get some clarification in some issues and to seek some resolution which would mitigate the potentially significant impact of failure of this level of vetting. We are as frustrated as members about the lack of progress in this and the collective view was made clear yesterday. What was also made clear was the employers view that what they are doing is entirely reasonable and while they accept that this is causing high levels of stress the only concession they are willing to make is to ensure that their communications to Divisional Leadership teams include the requirement to support staff who are suffering the intense distress and indignity of this process.

Napo’s leadership group are due to meet next week and will discuss this and give consideration to all possible courses of action that are available to us at this point, including an industrial strategy and campaign. We are also consulting with Unison Leaders on a joint strategy.

29 comments:

  1. How and why the police are now involved in deciding who is eligible for frontline probation work is beyond me. The NPS / HMPPS is using Visor vetting to bully and control. This is their little stick or power at the moment at last Napo is working to smack it’s hand and take it away.

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  2. “the only concession they are willing to make is to ensure that their communications to Divisional Leadership teams include the requirement to support staff who are suffering the intense distress and indignity of this process.”

    This shows how bad the NPS really is, and that it doesn’t care about staff issues at all. No different from the hangman agreeing to use a clean rope.

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  3. Sounds like Probation has succumbed to the same fate as many once-effective public services (NHS, DSS/DWP, etc) i.e. they are self-soothing narcissists who are ignoring/failing their raison d'etre. This is the inevitability of the obsessive target-driven culture which has overshadowed, overwhelmed & stifled any indigenous culture of professional practice. Visor, E3, OMiC - none are necessary for effective probation practice but, hiding behind the kevlar shield of Risk Management, they allow hierarchical managerialist bullies to flex their departmental muscle, demonstrate power & control, show who's in charge. Yet in a bid to be regarded as 'ok' those same organisational opportunists try to claim ownership of the very culture & values they are erasing. I recall seeing a senior NPS person on social media saying she is "passionate about Probation values". The dissonance is writ large, but no-one is calling it out.

    More importantly, none of this bullshit assists those who are made subject to supervision by Probation staff.

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    1. They could have given us more staffing, increased resources, better quality training, and housing, jobs and support for those on probation, but instead we get Visor and Vetting that helps who exactly???

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    2. Back in 2011 (Justice Committee review of the role of Probation) there were signs that creeping managerialism had already established itself in the upper echelons:

      Probation Chief A: "Within NOMS it seems that currently offender management is seen as primarily an administrative process, within which the offender manager is responsible for overseeing and sequencing interventions with the offender. This, in our opinion, ignores the capability and potential of offender managers to engage positively with the offender to reduce their offending behaviour. The professional base, training, skills, knowledge and experience of probation staff put them in the best position to supervise offenders effectively."

      Probation Chief B: "More than any other agency or organisation the probation service links the different elements that make up good offender management (high quality assessment, robust management of contact and behaviour, and well-targeted interventions) and provides the link for other organisations to work in an integrated manner."

      Here's a flavour of the perception politicians have of Probation values:

      "Offender management has been subject to a great deal of prescription from the centre; it is currently supported by a comprehensive set of national standards, which set out in detail the frequency and timing of the minimum amount of contact with offenders of particular levels of risk. This represented the opposite of the laissez-faire approach adopted by the probation service until the 1990s when individual probation officers decided how often to see their 'cases'."

      Whilst I suspect it was used as a perjorative term above, some interesting definitions can be found of 'laissez-faire':

      * Noun - the policy of leaving things to take their own course, without interfering
      (Schur's radical non-intervention theory?)

      * Economics - abstention by governments from interfering in the workings of the free market
      (Grayling's TR project?)

      ________________________________

      Justice Committee - Eighth Report
      The role of the Probation Service

      Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 12 July 2011.

      https://publications.parliament.uk/pa/cm201012/cmselect/cmjust/519/51902.htm

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    3. Grayling's TR was NOT free from interference or an example of free market economics. It was engineered, a political construct for ideological purposes using the principles of 'chumocracy'. Exactly what he's now trying to do with the rail industry.

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  4. Unfortunately Napo doesn't have the ability to influence and change and fight against things like this. They are finished.

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    1. Not one word from their so called press officer.

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  5. Napo’s leadership group should have fought this already.

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    1. Do you know who the leadership group is in Napo. I doubt any one of them understands the word.

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  6. I have Visor clearance but it is due for renewal next year. The process is opaque so; whilst I have been cleared with my and my extended family's "lived experience", as it is termed, fully disclosed, am I assured clearance on the re-check? A rhetorical question but as there have been no changes in my circumstances, the answer should be "yes". We will see.

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  7. NAPO should have started fighting this last year. Too little too late really. I have been under pressure with this since last year. Failed Visor and given the opportunity to appeal. Police provided details of my fail due to life experiences and they dug up all sorts of info about me. All very stressful and so intrusive as much of this happened 25 - 30 odd years ago and I have been in probation now for 15 years. The Police are now requesting more info and a response from me in relation to my past for an appeal. I have not taken this route yet. If I could get out of the service now I would. There is very little respect/ support for staff in relation to this and a lot of pressure from senior management to comply with vetting. Why has there been so little opposition to this up to now? Allowing the police to play such a major part in who can work in probation? I am ashamed of the service I work for.

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    1. This sounds like an awful situation you’re being put through !!

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    2. Also apparently probation management can apply a ‘vetting plus’ overide. This is how ex-offenders and similar are able to work in prisons within various organisations. Probation are being very quiet about this though.

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  8. "Justify these in relation to Probation Values Ethics and Culture"

    I think (just a personal observation) that the Culture, Values and Ethics of probation is the root of many of the problems the service faces today. They mean too many differing things too many people.
    Unfortunately, and perhaps quite unwittingly through resistance to TR, probation services positioned itself as an agency of public protection. Not only does that place responsibility of public protection failure in the lap of probation, but it also allows politicians and the MoJ to enforce whatever criteria they feel like imposing on the service all in the name of public protection.
    Until probation nails it's colours to mast, define precisely what it's Values, Ethics and Culture really are, it will continue to be a service that gets pulled from pillar to post.
    NOMS made the service pretty prison centric. New proposals may see prison governor's being trained by the military, and the governor will be the line manager under OMIC. Police influence with VISOR?
    I really do feel for probation staff, (and the people the current system is failing), but if the flag that defines what the service is, what it should be, and what it aspires to be, isnt run up the pole soon, there may not be a probation service in the not too distant future.

    'Getafix

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    1. "Until probation nails it's colours to mast, define precisely what it's Values, Ethics and Culture really are, it will continue to be a service that gets pulled from pillar to post." Nail on head. By and large, although even that is now under threat, staff keep the flame burning, but those in charge are ever more disassociated. I really believe this has to be urgently talked through.

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  9. From PI56/2014:

    "ViSOR is a national confidential database that supports MAPPA. It facilitates the effective sharing of information and intelligence on violent and sexual offenders between the three MAPPA Responsible Authority agencies (police, probation and prisons), as well as the recording of joint risk assessments and risk management plans. ViSOR assists in the end to end management of specific offenders and improves the capacity to share intelligence and improve the safe transfer of key information when offenders move areas."

    "Whilst it is essential to have enough staff to meet with the mandatory ViSOR requirements, it is important that you only train, and therefore obtain security clearance for, those staff who have agreed to the vetting process and are identified as having a need and a purpose in accessing the ViSOR database."

    "Following discussion with the Home Office, it has been agreed that at this stage no additional cost will be sought from NOMS if NPS Divisions or prisons wanted to increase the number of authorised ViSOR users."

    So did PI56/2014 just prove to be another thin end of yet another divisive wedge?

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    1. "Whilst it is essential to have enough staff to meet with the mandatory ViSOR requirements, it is important that you only train, and therefore obtain security clearance for, those staff who have agreed to the vetting process and are identified as having a need and a purpose in accessing the ViSOR database."

      Why are they being allowed to deviate from this ??

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  10. Probation Officer14 August 2018 at 12:45

    I penned a guest blog on this in October 2017 and the situation has only worsened:

    Monday, 16 October 2017
    Guest Blog 67

    Whitewashing the Probation Service

    http://probationmatters.blogspot.com/2017/10/guest-blog-67_16.html?m=1

    C’mon Napo - pull your finger out !

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    1. Me too so it beggars belief that Napo have not dealt with this robustly before now ! Useless

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  11. The NPS is rapidly becoming somewhere I no longer want to be

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    1. Head for the hills if you can afford to but whatever you do DON'T come into a CRC as most of us here are desperately trying to escape what feels like hell !!! A very sad situation for us all

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  12. Ian Lawrence writing this afternoon:-

    ViSOR – why must there be trouble on the Horizon?

    We have issued a great deal of material on ViSOR vetting over the past few months but these last two or three weeks have seen a much bigger than usual flow of incoming concerns from members.

    The root cause of the problem is the insistence by the NPS that Offender Managers must have access to the system, but one that has created a number of problems for staff who have failed the vetting process along with those who are fearful of being in the same position.

    Then there are staff who were employed by the then Probation service in the full knowledge of their own past offences, who are saying that they would rather leave the service rather than have their whole history dredged up and put through the stigmatisation of failing ViSOR vetting.

    Add to this the difficult situations that have been reported to us occurring within relationships and in households about the disclosure of information, and you have a very uncomfortable scenario.

    Frankly, I have been extremely disappointed at the response we have received so far from NPS senior leaders who seem to be in a much different place on this issue than the staff they are supposed to be looking after.

    We are obviously not opposed in principle to the need to make systems work better that are designed to improve community safety, but sorry to say, this E3 driven initiative has not been thought through properly, and everything we said before it got underway has proved to be correct.

    We have now referred a range of concerns to our legal advisers and will issue more news as soon as we can. Your leadership group also meet tomorrow to review the position and to explore the potential for escalation of this into a formal trade dispute.

    It should be OK to fail vetting

    For now, my message to the Senior Leadership in HMPPS is - take a pause, listen to your staff and listen to what we have been saying to you these past few months: It should be OK for a member of staff to fail vetting. These are the same staff who are trusted to retain confidential information, trusted by the judiciary and trusted to enter into the Courts and Prison estate with no empirical evidence that they are likely to be corrupted. The same staff whose careers may be blighted by the failure to get through a security vetting system owned by a third party and the stubborn intransigence of their employer.

    It’s simply not good enough that people should be treated this way; someone needs to get a grip on this and take notice of the disaffection they have created.

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    1. Mr Lawrence (or whoever trawls this blog on your behalf) - if I may, for the 3rd time here today, draw your attention to PI 56/2014 which has not yet been amended or superseded:

      "Whilst it is essential to have enough staff to meet with the mandatory ViSOR requirements, it is important that you only train, and therefore obtain security clearance for, those staff who have agreed to the vetting process and are identified as having a need and a purpose in accessing the ViSOR database."

      It is not necessary - and probably poses more of a risk of compromise - to have blanket clearance as opposed to the CLEARLY defined instruction that "it is IMPORTANT THAT YOU ONLY TRAIN, and therefore obtain security clearance for, those staff who have AGREED to the vetting process and are identified as having a NEED and a PURPOSE in accessing the ViSOR database."

      "someone needs to get a grip on this"

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    2. You will be lucky

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  13. I see Napo Central also broadcasting about this today. Good.

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  14. The clock is now ticking on legal advice. You’d think there would already be some preliminary advice as this issue has hardly come out of the blue. I hope this is not Napo playing games.

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    1. Is all they do lip service no real substance.

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  15. Well done wales for raising your concerns rather than backbiting and sniping

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