Wednesday 18 October 2023

The Message Is Simple

It's the eve before the Napo conference and AGM in Nottingham and there's much to discuss because we all know the prison half of HMPPS is not the only bit in a state of crisis. But sadly I think we've all come to realise that one thing the civil service command and control modus operandi is really good at is sticking its fingers in the ears and closing its eyes to what is going on 'see nothing; hear nothing; say nothing'

There's mountains of evidence that the culture and probation workplace is becoming increasingly toxic and staff both new and experienced are leaving in droves. It's particularly noteworthy that there's even a growing refusal to partake of the annual charade of completing the Staff Survey, despite bullying to do so! In effect staff are saying that completion of the thing is taken as a high degree of satisfaction by management, despite whatever issues are raised within it.

The message is quite simple in my view. You cannot be an effective Probation Officer if you are a civil servant. Probation must break free of HMPPS and hopefully this view will be strongly endorsed at Nottingham this year. I'm not attending and this is a callout to any member who would like to submit their thoughts and reflections for publication and as the event progresses, anonymously and in order to stimulate discussion and edification of a wider audience. You can get in touch via jimbrown51@virginmedia.com

This person did and it adds to the growing testimony of traumatised staff:-

Dear Jim        

I saw your tweet about the bad relationship we are all in, and can’t leave. From my heart, in the deepest possible way, it resonates with everything I have felt and thought for years now. And it’s been decades of my life. It’s been like serving a life sentence. And I’m at that point where I’m walking away because it’s ruined my faith in people, in justice, in being a part of an institution, my health.

You know when you read something, and you’ve been trapped in despair, and you can’t escape, because you don’t know how to explain it to anyone else in a way that makes it make sense? Then you read something and suddenly you know how to explain it. That’s what reading that was for me.

I genuinely believe probation officers who stay for years, do the job, give so much more than they ever get back, are constantly criticised and never acknowledged, and are beaten back down with policies, targets, unrealistic expectations, and blame if they ever dare to speak up, have survivor trauma. There isn’t any other way I can think of to describe it. We survive the horror stories, the angry clients, the verbal abuse, the firefighting when things escalate with a case. But the real abuse is the thinly veiled threats from above, the devaluing, the gaslighting, the prejudice and the absolute degradation and discrediting of staff when they speak up and challenge anything.

By the time we do finally find the ability to leave, we are so burned out that it doesn’t even feel like a success to be free. It just feels like having to re-evaluate everything you ever believed in, and never seeing things in the same way ever again. It’s a battle, and the victory feels tainted, and drenched in exhaustion and broken trust, from having to fight so hard for so long, while being damaged repeatedly all the way along that rocky dirt path. It leaves us feeling bruised.

Survival trauma. We survive, but that survival comes at great personal cost.

Thank you for posting the tweet. You help to give us a voice and it’s comforting to know that somewhere out there is someone who thinks we’re worth fighting for. I think most officers who have been doing the job for years really struggle to both find reasons to stay, find a way to leave, and find a way to explain those feelings.

Anon

10 comments:

  1. “The Magistrates’ Association has been clear that the government must ensure adequate provision in prison capacity.

    “Of all the announced measures, the presumption against an immediate short-term custodial sentence in favour of a suspended sentence or community order is particularly relevant in magistrates’ courts. This is similar to current practice where, even if the custody threshold for an offence is exceeded, magistrates will consider whether a suspended sentence or community order would be more appropriate. It is important that magistrates retain the discretion for immediate custody if neither a suspended sentence nor a community order is suitable, and we are pleased the Lord Chancellor recognised that in his statement.

    “The Magistrates’ Association supports measures to reduce the use of short-term prison sentences, which are rarely effective in reducing re-offending. However, there are two factors critical in their reduction. Firstly, the expansion of the range and availability of community sentence options. Secondly, increased resourcing for the probation service to advise magistrates and to manage offenders in the community. We are disappointed with the limited focus on either of these in the Lord Chancellor's statement. Our members tell us that the availability of treatment programmes is patchy, as is confidence in their quality. The Lord Chancellor’s statement does not address how these issues will be tackled.”

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  2. Thoughts are running round my head: Where is the help? Client today in a really awful state of crisis, self harming, suicidal, desperate. Not sure where he was, but texting, eventually pursuaded him to pick up the phone. Talk talk talk, assess assess assess. On another phone contacting GP, mental health services, police. The rotten dearth of services out there actually equipped to be helpful: each responder immediatly suggests phoning another. Not their fault, we are all cut to the bone. I handed on the phones and issue to a colleague as I really did have to go, so I dont know how this is developing. Other thought: vicarious trauma. My client has the full cv of ACEs, he's taken me on a bit of a journey down his road. Botom line is, I have done whatever it was that was so important I had to hand it on to colleague, got home and had a bit of a cry, but there is nowhere else for this to go really (thanks Jim, digital space to offload). Im good at my job, Ive gone round the block, if it means anything it means something real and visceral and personal, and the supports and services are not there for my precious lad, and they are not there for me.
    PS while prioritising the use of my skills and time I will not be filling out the staff survey.
    PPS Napo conference coming up. We need some urgent, robust sense of direction and challenge. My lad isnt hugely dangerous, he is hugely vulnerable, and so full of potential it makes me weep when Im not being full of hope for him, so does anyone else give a f?
    Pearly Gates

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  3. No unfortunately

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    1. My question 18:47 was rhetorical. So it feels a bit last (wo)man standing as our service and public services more widely are in freefall, doing what we can

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  4. From Twitter:-

    "Wow, a powerful anonymous letter to
    @jimbrownblog addressing some of their experience of moral injury and trauma in #probation ahead of the
    @Napotheunion AGM kicking off. It wasn’t my letter but I can certainly recognise much of the sentiment, sending solidarity to the author." 💜

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  5. Guardian letter:-

    The National Probation Service was established in 1907 with the motto “advise, assist, befriend”. This was intensive and highly skilled work. Maybe the Tory government, in the shape of Chris Grayling, found this a little too touchy-feely, as in 2014 all the skills, experience, institutional memory and expertise was swept away as the service was privatised (The Guardian view on probation: the service has not recovered from a privatisation disaster, 16 October). This was done despite the warnings of all 34 probation boards – yet another story of experts being ignored.

    The renationalising of the service, underfunded and overstretched as it is, has not replaced all that was lost, and while short jail sentences are not only ineffective but counterproductive, there is no capacity in the system to give out more community sentencing (Thousands of prisoners in England and Wales to be released up to 18 days early, 16 October). What is needed is a full workforce plan across the Ministry of Justice, with sufficient funding for training and equipping staff with the skills to rehabilitate offenders, and with the time and space to do so. There is no quick, easy or cheap solution to the mess made by this government.
    Pam Walker
    Former probation board member

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  6. Good work Jim and colleagues

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  7. Bizarre scenes tuesday Jim, all the AP managers in the country gathered at birmingham city FC to be gaslit by the "national team". It descended into farce in the afternoon when a presentation by the Tackling unacceptable behaviours unit discussed the concept of psychological security. It began to dawn on the room that the tone of the day had been utterly without psychological security on the part of AP managers who were reduced to muttering to each other about how awful everything was while being told they needed to do more work.

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    1. From Twitter:-

      "North West AP staff were trained and supported to deliver @Magistra #Lifeboat Restorative Life Skills programme. Feedback from both Staff and Residents evidenced the benefits of improved engagement + positive outcomes. #RestorativeLives"

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  8. Re the Magistra lifeboat events, I have has a little look at their web site and but for glowing comments about Margaret I don’t see any evaluation of this event. Does this fall into the WH Smith’s “How I can change your life” self help books that grow like moss on a tree, or does it come with any evidence. I ask because throughout my career I came across so many of these types of events that promised the world and delivered not a lot. For instance what is meant by the phrase “positive outcome”? That could mean so many different things, depending on your perspective. So it’s largely impossible to measure as it’s rather subjective.

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