Saturday 7 January 2023

If Only There Was a Better Way

Yes of course the scale is vastly different, but this article from the Law Society Gazette should help remind us that much of the present woes in the criminal justice system, and probation in particular, flow directly from nationalising and centralising a once gold standard and largely localised service. Maybe Keir Starmer and the Labour Party might like to consider the benefits that could flow from reversing this and give probation its independence back?

Lessons from St Helena


I firmly believe that our criminal justice system is on the cusp of collapse. That is not hyperbole, nor a snappy soundbite, but a well-founded observation from someone who has spent the past decade at the coalface of criminal justice.

I have recently returned to criminal defence following two years on St Helena Island, a tiny British overseas territory in the middle of the South Atlantic. I had the pleasure of taking up the role of Crown Counsel, the island’s (only) prosecutorial role. Despite having a population of only 4,000, there is a surprisingly busy criminal justice system.

As a remnant of the British Empire, the legal system of St Helena, Ascension and Tristan da Cunha closely follows that of England and Wales. Whilst following most laws passed in the UK parliament (oddly enough only legislation enacted before 1 January 2006), the territory is ultimately self-governing and can pass its own laws. This throws up some interesting quirks – the legal drink drive limit is the highest anywhere in the world, defendants can opt to dispense with a jury and be tried by judge alone and some of the local laws have not been updated in decades (the maximum penalty for smuggling drugs into prison is a fine of just £5).

Perhaps most disconcerting is the 100-year-old law applying only to the island of Tristan da Cunha, which prescribes a maximum penalty of £2 for discharging a firearm to the danger of another person (ie possession of a firearm with intent to endanger life).

Despite the idiosyncrasies and curiosities of St Helena’s criminal justice system – it just works. Actually, it works incredibly well. The two years I spent out there were some of the most professionally satisfying and eye-opening of my career. The contrasts are stark, and our own justice system could learn a great deal, despite the vast differences in scale.

Despite relying almost entirely on UK government aid, the St Helena government still manages to provide a well-funded and well-resourced legal system. Islanders benefit from a properly funded public defender service staffed by UK qualified lawyers and supported by a number of St Helenian ‘Lay Advocates’ (akin to McKenzie friends). There is a well-funded prosecution service, a well-equipped prison service, and the positions of Chief Magistrate and Chief Justice (the equivalent of a District Judge and Circuit Judge) are both filled by British barristers on fixed-term contracts.

The professional and working relationship between the organs of St Helena’s legal system is constructive, effective and built on communication. Early engagement between the crown and defence takes place weeks before the first court hearing (and pre-charge engagement before that). Papers are often served a month in advance. Disclosure issues are non-existent. The defence solicitors (who are properly and fairly remunerated) can pick up a phone and speak directly to the prosecuting lawyer (and not have to wait 7-10 business days for an urgent email to be ignored). Case management is undertaken flawlessly by the courts, and adjournments and wasted hearings are rare. Legal aid eligibility is simple, fair, and granted without the need for a technically irksome portal (or irksome decision makers). Charging decisions (and decisions to deal with cases out-of-court) are made sensibly, swiftly, and without the need for onerous and meaningless red tape, targets or cumbersome bureaucracy.

The police refuse to allow cases which are ‘released under investigation’ to fall into the ether for months (and often years), but are in fact proactive, and unafraid to make decisions. Defendants and victims involved in rape cases do not have to wait years for justice. The probation service (a staff of two), effectively and proactively manage offenders with frequent assistance which focusses on rehabilitation and support. Court directions and the Criminal Procedure Rules are complied with. Pre-sentence reports are meaningful and tailored to address the individual needs of defendants. People are accountable, yet not afraid to make decisions and assume responsibility. The court building (the most remote in the world), whilst built circa 1600 is not mouldy, held together by duct tape, stuffed with asbestos or leaking sewage.

His Majesty’s government provides the St Helena government with £30 million of funding each year which finances the majority of the territory’s public services. Only a very small fraction of this is spent on the justice system. In contrast, HMG also recently paid £300 million for the rollout of the Common Platform case management system in England and Wales – a system so ineffective, useless and administrability burdensome that 97% of court legal advisors voted to stage mass walkouts over its inception. To put this into context, this sum could have funded the entirety of the St Helena aid budget for a decade.

The problems we have cannot be solved by repeated cries of 'more money!', but can only be fixed by wider, fundamental changes to the way our system works. An increase in funding – while undoubtedly vital – is only part of the solution. That money needs to be apportioned properly (yes – defence practitioners have not received a pay increase in real terms since the 90s).

HM government regularly asserts that the British legal system is the best in the world, but the reality is undeniably different. Britain could learn a lot from the workings of its overseas territories, where well-funded, adhocratic and effective legal systems are putting our own to shame.

Ben Brown is Law Society council member for criminal defence, and former Crown Counsel to St Helena, Ascension and Tristan da Cunha

40 comments:

  1. I did a double take at the headline to the second paragraph and thought it made reference to St.Helens where once upon a time, there were two probation offices/teams, subsequently amalgamated into one building which then closed all together with staff being banished aptly to an industrial estate in the hinterlands to undertake the equivalent of a production line knocking out OAsys.
    Service users were simply ordered to follow suit and travel miles out of area in order to have supervision done to them.
    There was a very busy magistrates court, now closed for criminal matters, and an active local bench of solicitors who were readily available, knew their cases and would discuss matters with probation staff who, by and large, they knew and trusted.
    Clerks of the court/ legal advisors knew their ‘regulars,’ and knew the various professionals who appeared before them.
    Yes, it had faults. It could be parochial, and on occasions, matters which should have been ‘kicked up,’ to the crown court were dealt with in house, but like the overseas territory with a very similar name, by and large it worked. It was personal and it was about working with individuals and dispensing justice.
    As a consequence of policy decisions intended to streamline service provision, administratively, St. Helens lost its own identity and became part of the neighbouring borough of Knowsley.
    I think they called it ‘progress.’

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    1. Anon 11:56 You could be describing the office and town I started out in, right down to the Magistrates Court, County Court, magistrates, prosecutors, clerks, solicitors, police station, Day Centre, Youth Club - all now history. The Probation Office had an SPO, 6 PO's, a PSA , Senior clerical and 3 clerical staff.

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  2. It’s shocking that Probation senior managers and regional directors make no effort to achieve this everywhere or to challenge the OneHMPPS bullshite that rots probation to the core, but happily spend their time applauding the sound of their own voices and throwing lesser grade staff under the bus.

    “The probation service (a staff of two), effectively and proactively manage offenders with frequent assistance which focusses on rehabilitation and support. Court directions and the Criminal Procedure Rules are complied with. Pre-sentence reports are meaningful and tailored to address the individual needs of defendants. People are accountable, yet not afraid to make decisions and assume responsibility. The court building (the most remote in the world), whilst built circa 1600 is not mouldy, held together by duct tape, stuffed with asbestos or leaking sewage.”

    Any vacancies in St Helena?

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  3. I used to love my weekends.especially in summer planning camping trips or family barbecues, sports events with my children, winter months brought a different kind of fun - games, log fires. Now my weekends are different- relief on Friday, concern on Saturday ie what have I missed, just a quick check of work e-mails, Sunday the anxiety increases, what Monday will bring. My family notice my change, this especially hurts when my children note my intensity as Monday approaches. 20 years in as a Probation Officer and this hurts much more than the pay freezes we have endured.the erosion of professionalism, the autocratic Management style and the culture of bullying. What has probation become other than a toxic environment where to care is to be dambed and IT skills and data processing rule. Fuck them all, I will remain as a boil on there backside and I don’t care how my acts of rebellion effect change. I just want to have my weekends back. When my family can again see my spirit and we can laugh.

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    1. Anon 19:52 Always extremely sad to hear such testimony, but also know full well you are not alone in such feelings. Take care and hope you have support from friends and colleagues.

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    2. No Probation Practitioner should work more than 37hrs per week or take their laptop home at weekends. I don’t and my manager knows it. Yes this might mean that Service Users don’t get an effective or timely intervention but do they anyway? Good will continues to prop up a failing Service. If we all took this simple action change would be expedited. As I start my 4th decade as a Probation Officer with, I hope, integrity and traditional probation values, I have never felt so alone.

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    3. Please take care of yourself 19:52. I was exactly like you and thought that my quiet mutiny and resistance ( sometimes not so quiet too) somehow mitigated the impact of the toxicity of my working life. It doesn’t and after years of unpaid labour given in the belief of the greater good, ie the integrity and quality of my work supporting people, I realised that I had actually been complicit in shoring up what has become a terrible Probation Service. I also wonder whether senior managers cynically exploit old- term idiots like me. My toil hours when I resigned were 250, interestingly my exit interview never happened. I wonder why no senior manager or H R business partner ( those excellent leaders) has ever thought to measure unpaid hours as an indicator of the health of the Probation Service? The more you give the more that will take for granted.

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    4. From Twitter:-

      "Get out while your marbles remain intact and before the bosses can show you how horrendously they react when something (usually out of your hands) goes wrong. The service is broken, has been for years pre TR. Many good people have left for sanity's sake. Those joining are doomed."

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    5. "The problems we have cannot be solved by repeated cries of 'more money!', but can only be fixed by wider, fundamental changes to the way our system works. An increase in funding – while undoubtedly vital – is only part of the solution. "

      Probation is broken at both ends. Those concerned with its supply and delivery are tired, burnt out and live in fear. For those at the demand end, the clients, it's a prolonged and pointless obstacle and often a barrier to a stable and normal life.
      A probation officer going home on a Friday evening should be able to reflect on the positive impacts they've had on clients lives, the things they've been able to achieve for people that's made a difference to other people's lives.
      It shouldn't be about worry and concern that they've done all the the dotting and crossing of Is and Ts so they're not walking into a s**t storm when they return to the office on Monday morning.
      Unfortunately, as long as probation flys the flag of public protection, that will always be the way.
      Yesterday's news reported on an extremely serious SFO review having been completed in Nottingham, the findings of which cant be published because the perpetrator is yet to be sentenced, and victims have to respond.
      Again, it's another one where it's hard to see how probation could have acted to prevent it from happening regardless of all the wonderful and foolproof tools they have at their disposal.
      Other news saw the parole board apologise for the victims of a serial rapist not being informed of their release or being allowed to present a victim impact statement at the parole hearing.
      The apology came with a caveat however, "it's not the duty of the parole board to contact or keep victims informed of proceedings, that's solely the responsibility of the probation service".

      "Please direct complaints to the responsible agency ?".

      Probation needs to take a step back, and for the wellbeing of staff and clients, reposition itself as an agency that's 'engaged' and 'concerned' with public protection , but it needs to stop being 'responsible' for it.
      Apart from all probations other problems, it's become the 'patsy' for the criminal justice system .

      'Getafix

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    6. As always 'Getafix, extremely inciteful analysis. Continuing thanks for contributing on such a regular basis. We can only speculate on what might be forthcoming if you had access to a laptop or similar as I assume you are still using a smartphone.

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    7. "insightful", perhaps?

      But having said that, I do rather like "inciteful" as well; especially as getafix does seem to incite responses in the probation world

      a well-meaning pedant

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    8. Oh dear yes indeed - thanks for spotting.

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    9. Ladies & gentlemen in the modern world of politics & managerialism, take note: at 15:05 Jim Brown showcases a beautiful example of how to acknowledge criticism & accept your error, i.e. with humility, good grace & gratitude for the effort that has been made.

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  4. We all realise don't we sunack got some kick out of being good at sums. He adds up well used a calculator less and enjoyed the times table no end.
    He then trades off into a social university circle of chums and get a walk to share trading. Oh yes his sums are useful here as percentages are an essential guide to average out an annual return. The bigger the risks the better the gains on an average of course. He buys into the greed of capitalism but not by lifting a shovel and working a sweat to earn a fiver. Instead he trades stock and adds up the sums and takes a cut . The more he did the bigger the cut the richer he got the more trades he could do the pyramid builds. Marrying into a billionaire wife style didn't hurt either. He then tells us all to be good at math as he has the light from working numbers. We can't all go to a posh malbourough establishment mate. Not get a leg I to stocks or marry a rich woman. As prime minister he needs to calculate the education system has been stripped by his Tory chums as has health and all the rest. He needs to rebalance the flagrant theft of UK plc monies by the Tories. Truss was an accountant believe it or not. Whatever we need to get privatisation ended and return to state provision fair and proper if we don't it's just going to get harder and worse is yet to come . Yt In despair .

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  5. Yes, the unpaid hours are such a factor. I've been able to claim overtime given I'm in a 'Red Site' but can only claim 2 hours a day as I'm over the workload measurement tool-around 150%, but it should be 100 hours more in a given month, but goodwill can't be paid for- it's exploited. I'm writing reports as I write this- it's the weekend. I get told I'm protected or my wellbeing matters and then another pile on of cases dumped on my duty day because someone has downed tools and expected me or my colleague to pick up the case. Or one of the service users has decided to play silly buggers and yet another form needs to be filled in. 23 service users in a day the other week was just exhausting. Then there's the clearing up of cases, cases allocated late, I feel like a kitchen towel much of the time. When you call out an SPO for allocating late, you get no response or it's fudged or it's the elephant in the room or it's just awkward. It's all unsustainable. It all continues and it all increases the likelihood of the blame game when another tragic SFO befalls us because one of us didn't cross the T or dot the I in Delius because we're so busy and the human brain only has a certain capacity and memory at a given time. Either public protection and service user delivery and support means something or it doesn't. Either you pay for it properly or you get piecemeal and play catch up. In a job that is about risk management, you can't afford to take that risk,surely- and there's the irony. The tangibles. The sad truth.

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    1. From Twitter:-

      "I've been asked to help out colleagues and have clocked up over 100 hours in overtime so far. I won't get a minute of that back. I've been told to take it as leave but when on earth will I get the time? No one will help me if I take time off.

      My SPO is so supportive but they are limited in what they can do. We are just faceless robots to upper management who don't give a damn about the well being of their staff. As long as all their boxes are ticked they just don't care.

      I've been told to put in a complaint but what good would it do? I want to be paid for the hours I work. I want my weekends back and I just want some appreciation for the work I do. That's not too much to ask surely?"

      "Ask for it to be paid in overtime!"

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  6. Its grim to read some of the comments, but probation staff had their chances & almost invariably the majority took the easiest route, e.g. took the measly pay offer, allowed their Ts&Cs to be diminished, surrendered leave, etc.

    These are the desperate, dangerous & damaging conditions that those who didn't challenge & those who didn't stand up have brought upon the service. This is what happens when the probation unions get too close to the centre; they think they're being clever & getting "the best we can for our members", but in reality they've colluded with the erosion of what was once a half-decent work environment where pretty good stuff was undertaken by hard-working professionals up & down the chain of command, most of whom were full of good will.

    Now? Fat-cats of no particular experience or ability trample over those below them, defecating pointless instructions while cashing in their bonuses, collecting awards & sliding into the next well-remunerated role.

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  7. Those who want power shouldn't have it those who should have it don't want it

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    1. No one with an ounce of sense and who is qualified to do so wants the top job. Any one who wants it probably isn’t qualified so we end up with uninspiring third rate individuals running the show.

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    2. That is so right. We have the Napo general sec completely benign and a dysfunctional despot. The managent are the same so they all collude as they huddle for self protection while dominating us to destruction.

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  8. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1127482/London_Probation_Service_HMIP_Action_Plan_December_2022.pdf

    This action plan is the HMPPS and MoJ response to the HM Inspectorate of Probation’s (HMIP’s) inspection report of London Probation Service.

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  9. Danny Shaw reports that Met Police are paid 14% less than 12 years ago. Regardless of their reputation for being shit coppers, its further evidence of the tories' intentional scorched earth policy when it comes to public sector workers.

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  10. Given all of the news about strikes in the public sector due to the fall in wages in real terms (i.e. once inflation is taken into account), I thought I would work out how my PO pay, which includes London weighting, has fared.

    As an NQO in 2004 I was paid £24,505 a year. According tp to the Bank of England inflation calculator this is equivalent to £40,563.60 in November 2022.

    By early 2011 (first year of the Coalition government and austerity) I was probably 1/3 way up the payscale having been demoted to the bottom of the new payscale implemented in 2007. I was on £34,050, inflation calculator says this is equivalent to £46,180.32 in November 2022.

    My actual pay, after crawling up the payscale for nearly 17 years, c. £42k. I've been robbed! Once our current pay deal of 12% over the next 3 years has concluded I reckon I'll be in danger of earning less in real terms than when I was an NQO back in 2004.

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  11. PO with circa 20 years experience in community offices. About at the end of my tether. Status quo is not sustainable. Questioning daily what the job has become. What use are form filling, back covering, box ticking typists to anyone. Anything other than conforming to that is in my time and to the detriment of me and my family and my work life balance. Enough.
    Would be genuinely interested to knee what those who have left the service have gone onto do?

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  12. I'd say 75% of the people who left during my training and NQO period left for YOS; better pay, protected caseload limits, decisions made by the team to share accountability, retains a broad social work ethos. It does require officers to work late to avoid interference in school hours etc.

    When I left I became a council officer in a completely unrelated field and have never looked back (except checking here every now and then!). I volunteer in my own time to feel like I'm making a small difference. After 6 months outside the service you are allowed to go back as an agency hire, which is a nice backup if you need it.

    Good people leaving Probation is the canary in the coal mine. Don't be a hostage or part of the problem.

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  13. 22:18, I retired early (about 18 months) after 30 years and because I was paying a substantial amount into AVCs, I got a decent lump sum and in reality I am not much worse off than when I was working. In addition, I have no travel costs and a much reduced level of stress in my life.
    The Civil Service itself is constantly advertising for staff and both wages and terms and conditions are usually better than working for probation. I know former colleagues who tell me that having made the move, they can’t believe that we all supposedly work for the same employer.
    The NHS reputedly has 70,000 vacancies and local government too is short staffed. When I started in the early 90s, I earned about £1500 p.a. More than a social worker but the balance has swung the other way. Youth Justice social workers have vastly smaller caseloads and much more autonomy than probation officers.
    Without knowing your circumstances, it is difficult to comment further but qualifications, experience and life skills gained in probation are easily transferable and, sad to say, much better appreciated by other employers.
    I guess the problem for many, myself included is in being brave enough to make the leap. That unfortunately is something only you can decide for yourself, but there is another life out there.

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  14. It is of course not the inspectors role to say how things get done. Their role is to see what’s what and suggest what should be done and what should be a priority. Unfortunately some RPDs are better than others at managing and getting things sorted. Many of the problems in Londo were foreseeable but no heads have rolled. I think London in particular could do with a refresh at the top as there is certainly a whiff of something incompetent and rotten and a distinct reluctance to deal with it.

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  15. Hello at 22:18. The experience you have recounted was also mine. I took the leap and yes, it is a brave thing to do. I was supposed to retire in July this year but did so earlier because I could not stand to work as a full time PO in the service any longer with the constant worry, inept top management, and back covering and the spectre of SFO's and scapegoating hovering over us all and not being able to help others which is what I originally joined for. I was 20 years in and am now semi retired so perhaps this is something you could consider? I don't know your situation so please forgive me for that. I work 2 days a week and it is great. I am paid a decent enough salary to manage with my small pension and the state pension kicks in around July and that will bring me up to roughly what I was earning as a full time employee. I wanted to take up something else on the other three days so I volunteer to use my skills, and serve the community. If you need to leave but are concerned about finances, be realistic and prepared to compromise if necessary in order to get some sanity back. I did and don't regret it. Money is important, of course it is, but I would suggest that you could start by taking a hard look at what you can feasibly do or manage within your situation and I don't know what that may be. If you need to retrain, it is scary but no bad thing to come out of one's comfort zone and put all those transferable skills we have plus our invaluable life experience to better use. As @10.05 rightly says, there are other opportunities out there. Fortune favours the brave and I wish you well.

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  16. In other news;

    “Around 100,000 civil servants are to strike on 1 February, the Public and Commercial Services union has announced.”

    “NHS facing more walkouts as ambulance staff strike”

    “Train operators set to make new pay offer to unions”

    .. meanwhile Probation Service employees count the pennies after an accepting an abysmal 3% pay offer negotiated by our crappy unions Napo, Unison and GMB.

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  17. From Twitter:-

    "Took early retirement 4 months ago after 34 years as a main grade PO. Very disillusioned with the Service for similar reasons. Don’t miss the Service and feel as though a weight has been lifted but I do miss those excellent colleagues who are trying to make it work."

    "I left in November after 22 years. I have spent the last 6 years working on my exit strategy retraining in counselling. Worked part time as suicide prevention counsellor for last 3 years and finally now working as counsellor full-time. There is life outside the institution!"

    "I left after 19+ years now in the NHS, working in mental health treatment. Missing working with POP’s tbh. The bureaucracy, back covering, tick-lists that I hoped to avoid are everywhere!"

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  18. From Twitter:-

    "I left in May 2021 after 16yrs as a PO, then SPO. I initially went to Police in a DA / MARAC role, but found their micromanaging suffocating. Since moved to YOS as a Case Manager and I’m loving life again - there is life outside Probation - and one that allows you to have a life!"

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  19. I also left after 18 years as a Probation Officer , NOT A PROBATION PRACTITIONER, I now work for YOS and feel valued and respected!!!!!!??? I also know a former colleague who moved to MIND on a lower salary but who loves his work and wakes up enthused, not anxious. Agree that it takes courage to take the leap but I have absolutely no regrets !

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  20. No disrespect to prison officers but do you know the starting pay is higher than a PO now ? Shows how low pay as lagged behind

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    1. Because the prison gets decent pay rises and overtime pay and probation gets zilch.

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  21. Police recruitment website says that starting salaries are about 23/24k p.pa. However, ‘a constable will typically reach the top of their pay scale in within 7 years and will receive a salary of £43,032.’
    Anyone else think they are in the wrong job?

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    1. I applied to join the Police but failed the entrance exam....by turning up on time to the right place.....

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    2. Id definitely be in the wrong job if I found myself working for the police. The police can call themselves “offender managers” all they want but for me police work is the exact opposite of probation work.

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  22. https://touch.policeoracle.com/news/article.cfm?id=110390

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  23. Appaently an average salary for a train driver 60000 and union to back them up

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  24. https://www.express.co.uk/news/uk/1721276/criminals-murder-jailed-probation-service-ministry-of-justice?int_source=amp_continue_reading&int_medium=amp&int_campaign=continue_reading_button#amp-readmore-target

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