Sunday 8 May 2022

A Good Question

Can Probation be Rehabilitated?

The above provocative title is of this years Bill McWilliams Memorial lecture to be delivered online and in person by Prof Gwen Robinson, Professor of Criminal Justice, University of Sheffield on Thursday 9th June at 2pm. It's a topic very much uppermost in the thoughts of both demoralised probation staff, together with those who have been affected in some way by matters highlighted in the BBC Radio 4 programme last month and the subject of the most recent Napo press release:-   

Napo has renewed its calls for a public inquiry into the probation service following a documentary aired on BBC Radio 4 last night.

License to Kill? explored the impact of Transforming Rehabilitation, claiming over 500 serious further offences had been committed since 2014.

The programme featured two separate families whose loved ones had been murdered by people who were under probation supervision at the time. Sharing their anguish, they also spoke passionately about their respective campaigns for answers and accountability.

In the wake of the documentary, Napo GS Ian Lawrence said: “Napo welcomes this expose of the earlier disastrous political decision by the former Secretary of State for Justice which has cost the taxpayer unknown millions and has directly led to an underfunded and overworked Probation service which currently simply does not have the capacity to guarantee the required levels of public protection that our communities deserve. The thoughts of our members go out to the families of the two victims featured in the BBC programme and to all those families who have lost their loved ones as well as the victims of other serious further offences.”

Despite the service being reunified, Napo knows the problems are far from over. Ongoing staffing and workloads crisis continue to plague the service.

The private sector cut staffing levels to the bone during TR, while poor pay across both sectors has led to poor recruitment and retention rates, low morale and ultimately dangerously high workloads. On average staff are working to 130% of the workload management tool with many nearing 200%.

Ian Lawrence said: “It is simply not sustainable for probation staff to continue in this current crisis with dangerously high workloads without the public being at risk of serious further offending. It is inevitable that under this extreme work pressure, mistakes will be made and the public and our members will be the ones most affected.”

Napo is calling for urgent Ministerial intervention for probation, a detailed plan of how this crisis can be resolved, a full public enquiry into how the probation service has been allowed to fall into such disarray and what impact that has had on public safety.

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PO looking for a job elsewhere says:

On the front line is that we are in freefall. The appeals from our employer to our “goodwill” have finally dried up, presumably in the realisation that there is none left between us and our employer. Frontline staff still strive to serve their communities and their clients, but the situation is fast becoming untenable. Staff are stressed and struggling. Our communities are not being protected as they should be by our service. Something must give, and soon.

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Looking forward to retirement says:

Offender Management at the coal face is referral after referral to outsourced services that have little if any resources, form filling, spending day after day in front of a screen ticking boxes, firefighting crisis cases to no avail. The inevitable SFO investigations focus on the OM not the quagmire of bureaucracy in a service led by bureaucrats with no idea. 27 years in & can’t wait to retire. The training for pquips is laughable. The service has become a depressing joke.

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Fed up says:

I set up the Gov petition before privatisation took place and I went on strike, I also noted in the write up for the petition that more people would be put at risk and that privatising the Probation Service would not work, I am so sad that I was right… WHY DID NO ONE LISTEN TO US? It was heart breaking to hear these families talk about our failings… we too have been failed and we have nightmares as we are not being equipped with the necessary workforce to do an effective job. We have also been on a pay freeze for practically ten years, our pay is not at all in line with the true cost of living… is it really a surprise that people do not want to work/ remain working in the organisation, when they can get paid much more with a lot less stress elsewhere?

Pay your staff properly, in accordance with the work they undertake. Everything goes up, including case loads, but pay seems to stay at a standstill….When will our mileage rates reflect the true cost on our vehicles? When will sessional rates increase, they have remained the same for over 10 years! We need a huge overhaul of the Probation Service as we have been taken advantage of for far too long.

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Probation Officer says:

I’m on long term sick leave and will be reduced to half pay at 6 months. I’ll have to deal with the stress of shortfall in my pay due to Covids effect on NHS wait lists and only getting help with to 2 A&E admissions in recent 2 months. After nearly 20 years service I feel penalised by circumstances beyond my control. My good will has definitely run out.

18 comments:

  1. I knew they were out of touch & out of their depth, but I hadn't realised Napo were soooo far behind the curve. So-called 're-integration' took place in June 20212. This is from April 2022:

    "Napo is currently in the process of negotiating terms for staff who transferred from a CRC parent organisation and supply chain organisations... The process of negotiating the harmonisation of terms for staff who transferred from CRC Parent organisations and supply chain organisations is complex and..." I LOVE this bit... "it is important that we get it right." No shit???

    And also from April 2022:

    "Napo and other probation unions are finalising a joint pay claim which will form the basis for pay talks with probation employers."


    Everything is in arrears by months & years, leaving staff vulnerable & constantly on the back foot, unable to challenge the employer via their union because there are always 'outstanding matters yet to be resolved'. Piggin' useless.

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    Replies
    1. That statement in full:-
      Napo is currently in the process of negotiating terms for staff who transferred from a CRC parent organisation and supply chain organisations.

      If you are in this group please contact Napo Chair, Katie Lomas, so that we can flag your member record and ensure you are included in the ballot that will offer members the chance to accept or reject the deal on offer.

      The process of negotiating the harmonisation of terms for staff who transferred from CRC Parent organisations and supply chain organisations is complex and it is important that we get it right.

      Napo had hoped that yesterday’s meeting would be our last but it has become clear there are more details we need to ensure we get a full understanding of and so will be engaging in further talks with the employers side.

      This means we are unlikely to be in a position to begin our ballot process at the end of April as we had hoped.

      We appreciate this process is stressful and are working hard to get to a position where the harmonisation offer is the best it can be and where we can make sure that all members who will be included in the ballot fully understand the implications for them before voting.

      Delete
  2. For starters;

    Decide if probation is a social work, enforcement or monitoring agency.

    Separate probation from the civil service.

    Detach probation from prisons and the police.

    Remove all probation directors and senior managers.

    Incorporate social work into probation training.

    Improve recruitment practices, address institutional racism, increase pay and replace vetting with DBS procedures.

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  3. “Napo is calling for urgent Ministerial intervention for probation, a detailed plan of how this crisis can be resolved,”

    The last time that happen we got Chris Grayling !!!!

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  4. “ The inevitable SFO investigations focus on the OM not the quagmire of bureaucracy in a service led by bureaucrats with no idea. ”

    SFO investigations and the blame culture needs to stop. SFO investigations are used primarily to threaten staff find fault. This is one of the biggest abuses of probation staff.

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  5. As a PSO, someone who has always loved their job up until about a year or so ago (I was one of the lucky ones, I and my colleagues enjoyed working for a CRC) after 19 years I have had enough. The job, with thanks to the Civil Service has been reduced to a ‘process’ which is target driven and not at all in the interests of the POP/PIP or whatever the people we work with are now called. I haven’t time to do any meaningful work anymore with my caseload, I am a slave to my laptop, emails are constantly raining down from on high with new instructions. The levels of stress are horrendous and no one I know is happy in their work, colleagues are leaving or considering leaving at the first opportunity. To cap it all and despite the levels of work rising (reports, housing applications, work for POPS whilst they are in prison and other new and additional tasks) and very low staff levels we don’t qualify for more staff as we are not in ‘the red’, according to the stats. Those stats are seriously flawed and all I can think is that it is in the interests of the MOJ that they remain flawed. As we work ever harder and become more and more stressed and demoralised the stats will show that we aren’t overworked or underpaid. In my opinion the Civil Service have done more to damage probation than part privatisation ever did.

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    Replies
    1. It's because civil service unit-costing can't fathom or quantify the emotional labour (and time needed to debrief and reflect) required by a human service such as ours. I agree - Grayling may have wielded the ideological hammer but the dumbing down, bureacratisation and micromanagement of what was once a profession, is the civil service end goal.

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    2. In exactly in the same boat I have been in 8 years as PSO, PQIP and PO. formally CRC and loved my job up until a year ago, not anymore! I literally dread it everyday, it is unbearable. Team meeting today was basically 3 hours of threats over performance I left feeling completely demoralised. I will take a pay cut as at the end of the day my mental health is priceless. Thank god for this thread as at least I don’t feel alone and it is an empty platitude free zone.

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    3. i left Probation after 29 years, the deterioration in regards to support of staff over the years messed up my mental health - upper management - they dont care and had no respect for the older loyal individuals. Covid further exacerbated it and really showed the true colours of some. I am still trying to get over the trauma of what the last few years of pressure has caused to my mental / physical health.

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  6. There’s no hope for this dreaded organisation !!

    ‘It strips your humanity’: Civil servant wins six-figure sum over ‘insidious’ Ministry of Justice racism

    https://www.independent.co.uk/news/uk/home-news/ministry-of-justice-racism-settlement-b2068391.html

    Civil Service still failing on diversity, new figures reveal

    https://www.independent.co.uk/news/uk/politics/civil-service-diversity-institute-for-government-b2002074.html

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  7. The probation Service is now a dysfunctional organisation, with dysfunctional management, run by an out of touch, ignorant and utterly dysfunctional government. As a result, nothing that staff say nor NAPO do will make a shred of difference. With regret, the shop has well and truly sunk. Abandoning said ship is now the only option for those who value themselves and their own mental health and wellbeing. Sad, but true. Side note: who joined up to be tied to a computer for 7.5 hours a day, with only half an hour a day at best to spend helping clients? Not me!

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  8. To Weary PO at 21:58. I am weary alongside you and with the majority of my colleagues in the office feeling the same. In fact, battle to find anyone who has anything much that is positive to say among those of us who can't get out of this but live to fight on bloodied, but starting to bow in what I agree is a dysfunctional organisation. The only ones who don't see all this are the PQUiPs who dont know any different but some I know are finding it all very disappointing. Despite the negatives, I still find it a pleasure to share knowledge and experience with the PQUiPs. I don't teach them how to tick boxes but how to deal with people and situations and all the stuff you can never find in this wretched on line learning we have to engage in these days or by endless Oasys or any other ticky box stuff. I am planning my exit strategy and am counting the days. I never took this job on to be a typist with offenders/clients (or whatever we are supposed to call people these days. I refuse to say PoPs it is ridiculous) who are nothing more than an interruption to the typing. I hold to what I achieved in an earlier time and the difference I made to people's lives. What a privilege it was. So... the life jacket is on...

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  9. 12.52. So true it is dysfunctiononal and our supposed people focused skills not allowed to be used as time spent on admin constantly. In my view they despise older staff as too expensive too assertive and are used to train up new ones. After many many years service I'm done, it takes its toll on your mental and physical health yet not a sorry to see you go or anything. Cold detached attitude and the same as I've heard they have adopted to colleagues with even 30 years service. Treat staff like dirt and pile unachievable workloads on them and yet wonder why we leave.

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  10. From Twitter:-
    "FINALLY gave my resignation in! I'm so happy!! They refused to move me to a different role which was being advertised to agency staff, then said they were extremely upset at my resignation. Said they would now give me the role. I told them where to stick it & got the last laugh!"

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  11. From Twitter:-
    "The stress comes from the ever increasing list of targets that require a great deal of time in front of the laptop whilst having appointments back to back with insufficient time to prepare or reflect! The common statement appears to be the COM will do it."

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  12. We’re told we can’t claim overtime to work extra shifts to try and help get rid of the backlog. Managers are more interested in sending out knitting for offenders to complete at home! I’m guessing this is the way forward now. A service that is free to complete UPW.

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  13. 25 years service and I am appalled! The rush to lower risk to meet “operational requirements “ is disturbing at best and criminal at worst. We are supposed to be there to protect the public and despite the dynamic nature of risk we are now dictated/bullied to reduce risk based on a criteria interpreted by senior managers. What have we become???????? My notice is in, I am blessed with a wonderful partner who has seen the toll recent years have taken on me and who understands my commitment to clients/service users ,and indeed has met several over the years who have approached when shopping or socialising to remark how their lives had changed for the better, but it really is best for me to leave before my behaviour becomes more extreme than anything I have ever experienced from clients/ service users( I never heard of one of them deficating on a managers desk but what a function that would be as my final statement.

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  14. Us pqips can see what's going on for what it is...those of us over 30 anyway

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