Wednesday 11 May 2022

A Dysfunctional Service

It will be pretty obvious to regular readers that the blog has been on autopilot for many months, but just like a pesky weed, keeps popping back into life when you think you've got rid of it. Ok, I've been preoccupied with other stuff in life and was reluctantly coming to accept that the blog had run its course. All the seasoned recusants had been rounded up, they had vented their anger and frustration and were inexorably heading off for enforced fresh pastures or retirement. But no, some are still around and remain vocal, despite civil service attempts to gag them:-  

The Probation Service is now a dysfunctional organisation, with dysfunctional management, run by an out of touch, ignorant and utterly dysfunctional government. As a result, nothing that staff say nor NAPO do will make a shred of difference. With regret, the shop has well and truly sunk. Abandoning said ship is now the only option for those who value themselves and their own mental health and wellbeing. Sad, but true. Side note: who joined up to be tied to a computer for 7.5 hours a day, with only half an hour a day at best to spend helping clients? Not me!

*****
I am weary alongside you and with the majority of my colleagues in the office feeling the same. In fact, battle to find anyone who has anything much that is positive to say among those of us who can't get out of this but live to fight on bloodied, but starting to bow in what I agree is a dysfunctional organisation. The only ones who don't see all this are the PQiPs who don't know any different but some I know are finding it all very disappointing. Despite the negatives, I still find it a pleasure to share knowledge and experience with the PQiPs. I don't teach them how to tick boxes but how to deal with people and situations and all the stuff you can never find in this wretched on line learning we have to engage in these days or by endless Oasys or any other ticky box stuff. I am planning my exit strategy and am counting the days. I never took this job on to be a typist with offenders/clients (or whatever we are supposed to call people these days. I refuse to say PoPs it is ridiculous) who are nothing more than an interruption to the typing. I hold to what I achieved in an earlier time and the difference I made to people's lives. What a privilege it was. So... the life jacket is on...

*****
So true it is dysfunctional and our supposed people focused skills not allowed to be used as time spent on admin constantly. In my view they despise older staff as too expensive too assertive and are used to train up new ones. After many many years service I'm done, it takes its toll on your mental and physical health yet not sorry to see you go or anything. Cold detached attitude and the same as I've heard they have adopted to colleagues with even 30 years service. Treat staff like dirt and pile unachievable workloads on them and yet wonder why we leave.

*****
25 years service and I am appalled! The rush to lower risk to meet “operational requirements“ is disturbing at best and criminal at worst. We are supposed to be there to protect the public and despite the dynamic nature of risk we are now dictated/bullied to reduce risk based on a criteria interpreted by senior managers. What have we become? My notice is in, I am blessed with a wonderful partner who has seen the toll recent years have taken on me and who understands my commitment to clients/service users, and indeed has met several over the years who have approached when shopping or socialising to remark how their lives had changed for the better, but it really is best for me to leave before my behaviour becomes more extreme than anything I have ever experienced from clients/ service users. I never heard of one of them defecating on a managers desk but what a function that would be as my final statement.

--oo00oo--

Happily, it's not just probation staff that are vocal either:-

I find it interesting that the report focuses on those caught up in the 'revolving door' process. These will be predominantly those that will fall into the '12mth and under' cohort. Until TR this group were not subject to probation supervision after release from custody. They were considered too expensive and resource heavy. Probation absorbed 40,000 new cases at the stroke of a pen when Grayling tried to 'fill the shelves' to make probation look more attractive purchase for the private sector. What actually happened was Grayling just increased the speed that the revolving door turned at.

Adding the 12mth and under to compulsory supervision upon release provided that cohort with nothing, but provided a resource drain on an already overloaded probation service. If being subjected to probation isn't going to achieve anything for an individual, then it's pretty pointless directing them there in the first place. Why use resources without any expectation of a return?

The all inclusive, one shoe fits all model of today's probation service is good for no-one. There's nearly a quarter of a million people subjected to probation supervision. That's just far too many for probation to function in any purposeful way. People on probation today aren't really seen by individual needs, they're just part of the herd that gets perpetually processed.

'Getafix

*****
I have only recently followed this blog, and must say I follow 'Getaflix closely. I sort of wish I had met Jim but maybe I did in colleagues of his ilk. My youth and early life was characterised by trauma and I slid into a downward spiral where the base commodity I had was violence. During my last sentence in 1998 I met my probation officer who pulled no punches, he laid the law down in a very clear way. Back in my cell I despised him and ruminated for hours. This man became one the few men I knew, he spoke truth even when it angered me, he supported me when I fell and he applauded my achievements even when I thought them small. That man stuck by me for 6 years pre and post, I will never ever forget him, my children know of him through my stories. The reason I was drawn to this blog is that a cousin’s son has been caught up in what sounds like a dragnet of "probation” and I feel helpless as I don’t know if the probation officers of old still exist. I really don’t know how to advise him but solemnly wish that my old PO was still around and even steering policy.

--oo00oo--

Lets hope this observation from Twitter is not the norm:-

"New trainees have settled in now. I have never met such a bunch of entitled and arrogant young women in my career. Ones already been warned for flirting with a case & another for being aggressive with a colleague. The future of #Probation."

The blog will only continue and have a purpose if people read it, but most importantly, contribute to it. The offer to publish guest blog pieces remains open and contact details can be found on the profile page.

18 comments:

  1. Damning report on West Kent Probation.

    ReplyDelete
  2. https://www-bbc-co-uk.cdn.ampproject.org/v/s/www.bbc.co.uk/news/uk-england-kent-61394579.amp?amp_js_v=a6&amp_gsa=1&usqp=mq331AQKKAFQArABIIACAw%3D%3D#aoh=16522540126771&csi=1&referrer=https%3A%2F%2Fwww.google.com&amp_tf=From%20%251%24s

    'Getafix

    ReplyDelete
    Replies
    1. Press Release:-

      West Sussex probation service ‘Inadequate’ but ‘determined to improve’

      West Sussex Probation Delivery Unit (PDU)* has received an overall rating of ‘Inadequate’ following an inspection by Her Majesty’s Inspectorate of Probation.

      Chief Inspector of Probation Justin Russell said: “An ‘Inadequate’ rating is always disappointing and West Sussex PDU has a tough job ahead of them. We want to see those on probation, especially those who pose a risk to others, are properly managed – the local community must be reassured that the likelihood of someone offending again is reduced.

      “However, I am encouraged by the attitude shown by a service which is clearly determined to improve. Their response during this inspection was admirable and staff showed real enthusiasm for their work – they are positive about the future despite a turbulent year due to the national changes to the Probation Service and the ongoing challenges posed by Covid-19.”

      West Sussex PDU, like many services, has experienced significant staff shortages. However, staff are given clear direction and know which of their cases to prioritise. The inspection report commended the strong leadership at the service and their ability to adapt to change.

      Unfortunately, their clear strategic direction could not disguise shortfalls in how the service manages those who pose a risk of reoffending, or difficulties they have experienced in providing important community programmes such as unpaid work.

      Seven of the recommendations in this inspection report call upon the national and regional probation service to better support West Sussex which, with better resources, is on the right trajectory to improve swiftly. For West Sussex specifically, the Inspectorate made three recommendations around training for staff on areas such as risk, safeguarding and managing workloads.

      *Probation Delivery Units (PDUs) replaced Community Rehabilitation Companies (CRCs) and the National Probation Service (NPS), which merged into a unified Probation Service in June 2021.

      Delete
    2. Well how can any office succeed in its aims after COVID and indeed still enduring. Low staff the change over the new authoritarian culture . It is too much to expect success when everything is in place to breed disaster . Change all the leadership's and retrain the staff in cohesion to the task free up troubleshooters and apply resources reward innovation praise the dedicated properly .

      Delete
    3. The previous Her Majesty's inspector wasn't shy of criticising the private CRCs and said the design was irredeemably flawed. It seems this Her Majesty's Inspector is however shy of criticising the irredeemable culture and structure of Her Majesty's (Prison and) Probation Service. So far.
      I'm seeing endless repetition of the same mistakes, hoping for different results, flowing out of the inspections

      Delete
  3. Just about every inspection report I have read always praises the strong leadership and strategic vision of senior leaders. The reports then catalogue the various shit showers raining down on staff and clients. It strikes me that given the general poor state of each part of the service the Inspectors may want to consider that Senior Leaders prepare themselves early and pump up their credentials in advance. I appreciate it’s a novel idea but wouldn’t it make more sense to revisit the leadership teams and ask how it is that despite all their valiant efforts the inspection found significant failings in delivery. I suspect this indicative of a service that senior managers claim is doing well when in reality it isn’t. No matter how many strategic visions, plans, missions blah blah blah if the delivery is crap why aren’t the leadership held to account? I look forward to reading a report that says the leadership is shite but the delivery is excellent. At the moment I suspect both the leadership and delivery is pants but the blame rests on operational staff as opposed to those who should be held to account.

    ReplyDelete
  4. For nearly two decades now the whole fucking service has been inadequate; its simply been a cash cow for those who understood how 'the centre' worked, how to access & manipulate power & line one's own pockets.

    The needs of the client/service user were secondary to personal agendas of the senior management teams once the concept of Trusts was being negotiated way back in the early/mid 2000's.

    It would be helpful if some of those who were involved just 'fessed up & told it like it really was - a scrap for power & money which eradicated any need for the high professional standards of a long-standing & well-respected profession, thereby opening the corridors of power for the snake oil salesmen, the bullies & the greedy short-termers.

    Not one of them did anything positive for probation as a profession, as a concept or as a functioning service - but all of them have made personal gains, whether its a move into a powerful role, a shitload of pay-off or a shiny gong (which they are no doubt dining out on)... Or all three!. And they all think they're amazing.

    Breaking News: They are *not* amazing.

    They have done massive & close-to-irreparable damage to the fabric of our communities & societies. They have enabled the dissolution of what was an honourable & effective profession. They have helped to enact policies & practices that further marginalise those in our society who already felt on the edge & left out. And they have been well rewarded by their political masters. That doesn't make them amazing. It makes them treacherous.

    ReplyDelete
  5. I find it particularly noteworthy that one senior probation manager finds it appropriate to regularly post photos of her meals on Twitter, seemingly oblivious to how this might appear to those on extremely modest incomes and thus unable to replicate such middleclass culinary delights.

    ReplyDelete
    Replies
    1. Yes and boozy proud needs to get a proper home life than keep telling us what she is stuffing while many in the country have real choices to make over feeding their kids and skipping a meal. That COVID bonus mid spent on senior management.

      Delete
    2. careful now, Jim - you'll have someone complaining about you. You know what they're like, these closed-rank cliques... they're never wrong because they don't have the capacity to understand much outside their own sphere of comfortable loveliness. You hit the nail on the head when you observed "seemingly oblivious to how this might appear" because that's exactly how it works.

      Now imagine what it must be like in the Westminster Bubble & how far removed *they* are from the reality of a modest income & bills to pay.

      And these MetPolice fines will now be a 'badge of honour', another jolly amusing excuse to be invited to dinner at someone else's expense.

      They haven't a fucking clue.

      Delete
    3. Well what's wrong with Spanish fish then. I'm going to the chippy and may jazz it up with a tomato or two. Salt and vinegar definitely but won't be showing meal to the world pathetic .

      Delete
    4. From Twitter:-
      "That was part of the conversation today actually! Some like it so I will carry on 😎… tonight was a Spanish Fish"

      Delete
    5. Fish supplier's been on but I don't do advertising. Isn't it very strange that a senior manager prefers to post pics of her food rather than address any of the legion of matters staff are raising via social media? Oh hold on a minute - it makes perfect sense!

      Delete
    6. More excellent leader food pics on social media - how much time do they have on their hands? Usual routine here is leave home 8am, leave the office 6pm, get home about 7pm, sandwich, coffee, log on again to catch up with the day's admin before the target police send warnings, wake up 11pm shivering, head on laptop & crick in neck, grab a glass of water, go to bed... wake up 7am, leave home 8am... I'm starting to think they're taking the piss.

      Delete
    7. But you’re choosing to do this. Unless you’re willingly claiming overtime, work your hours, leave your laptop and phone at work and send your manager weekly emails of your overwork.

      Delete
  6. From Twitter:-
    "Senior managers are too busy building empires and protecting themselves to care about anything else. Inspection reports just reinforce that. It’s always everyone else’s fault and we’ll ignore any reports recommendations."

    ReplyDelete
  7. Disappointed Jim you've chosen to re print the sexist pqip remark from twitter.

    ReplyDelete