Wednesday 8 January 2020

So, Who'd Be a Probation Officer?

Once again it's that time of year when NPS senior management are keen to drum up new recruits for the training programme, especially men as the advert is full of them. Unfortunately the campaign coincides with desperately sad news emerging from the inquest into the Conner Marshall case. It's not so much a case of an opportunity to "Guide. Advise. Inspire." as Watch. Worry. Weep. This from the Guardian:- 

Probation officer supervising Conner Marshall killer was 'overwhelmed'

A probation services officer broke down in tears during an inquest as she described being “overwhelmed” by her workload in the months before a serial offender she was supervising murdered a teenager in an unprovoked attack. Kathryn Oakley said the Wales Community Rehabilitation Company (CRC) was chaotic and short-staffed at the time she was supervising David Braddon, who went on to kill 18-year-old Conner Marshall at a caravan park in south Wales.

Oakley said she “was thrown into the deep end” and was juggling 60 cases at the time. She was forced to stay in the office until midnight sometimes to try to catch up. Managers came and went frequently and oversight of her work by her seniors was often ad-hoc, Oakley told the inquest in Pontypridd. “It was a very difficult environment,” Oakley said. “Some days I wouldn’t leave my chair all day. One week I was seeing 15 to 20 people all day. Sometimes I worked until 12 at night. It was very difficult to keep a tab on things. Sometimes I didn’t have time to sit down or even have lunch. You’re talking about an impossible task.”

The inquest was told that Braddon, who was being supervised after being convicted of assaulting a police officer and drugs offences, missed a string of appointments and admitted that he was drinking and had come off medication that helped his mental health problems. A barrister for Marshall’s family, Kirsten Heaven, suggested to Oakley that she could have taken firmer action against Braddon. Oakley replied: “If I had more time I would have made more checks and had a more investigative approach.”

Braddon, who was 26, had been staying at the caravan park with his estranged partner and their children when a row erupted over an ex-boyfriend. He had taken a cocktail of drugs and alcohol and he armed himself with a kitchen knife, announcing that he was going to look for the ex-boyfriend and kill him.

Mistaking Marshall for the former boyfriend, Braddon launched a frenzied attack on him, striking the teenager with a pole and repeatedly punching him before stripping him naked to humiliate him. Braddon, of Caerphilly, south Wales, fled and was eventually arrested by police in Scotland. He pleaded guilty to murder and was sentenced to life with a 20-year minimum term.

Asked by Heaven if she had thought of whistleblowing about the situation at Wales CRC, Oakley said: “We were all in the same boat. We just got on with it. We tried to do the best we could in the environment.”

The Wales CRC was set up under the controversial 2013 probation reforms led by the former justice secretary Chris Grayling. Thirty-five probation trusts were dismantled and replaced with 21 CRCs to manage low- or medium-risk offenders, while the National Probation Service looked after those posing a higher risk.

Oakley said: “It was the government who decided to split the probation service. I can’t answer for what the government did to probation. It needs to be answered at a higher level.” In her witness statement for the inquest, Oakley said staff were encouraged by managers not to take action against offenders if they breached their licence conditions unless absolutely necessary because the CRC lost money if this happened.

In court Oakley said the “paid-by-results” issue was “rolled out” by the press and unions and added that officers were encouraged to engage offenders rather than enforce breaches. 

The inquest continues.

--oo00oo--

This from BBC Wales online:- 

Conner Marshall: Murderer's probation officer 'did her best'

A probation officer who had been monitoring a serial offender when he went on to murder a teenager told an inquest she did the best she could under the heavy workload.

Conner Marshall, 18, was beaten to death at Trecco Bay in Porthcawl in March 2015. Killer David Braddon, who was 26 at the time, pleaded guilty to murder and is serving a life sentence. Braddon was subject to two community orders at the time.

A Pontypridd inquest into Mr Marshall's death heard Braddon had repeatedly missed appointments to supervise his behaviour. During the hearing, probation officer Kathryn Oakley broke down and said she had been given an impossible job. The court heard she was new to the role and Braddon was her first case. She was employed by Wales Community Rehabilitation Company.

The barrister for the Marshall family, Kirsten Heaven, asked Ms Oakley if she told the probation service when Braddon, who was diagnosed with depression and anxiety, had stopped taking his antidepressant medication without talking to his GP. Ms Oakley said she had encouraged Braddon to speak to his doctor. She was then asked whether she would have handled the situation differently. Ms Oakley broke down and said: "In an ideal world I wish I had. But I did the best I could under the heavy workload.You're talking about an impossible task."

The inquest heard that Braddon had drug and alcohol issues. He had missed a treatment appointment and was still drinking. Ms Oakley said she was unaware of the missed appointment because she was on holiday in Mexico at the time. Ms Heaven asked her: "You were told he was drinking four cans a night and you were told alcohol led to an increased risk of harm. Why were alarm bells not ringing?"

Ms Oakley said she "was a bit concerned about that" but said because of the pressure of the workload it meant she did not investigate this further, which she would have normally done if she wasn't having to deal with 60 separate cases. Ms Oakley told the court she felt let down by her employer.

The inquest continues.

--oo00oo--

Our heart goes out to all those involved, especially the officer and we all earnestly hope she is being fully supported.

19 comments:

  1. You'd really like to hope that the family of the victim and the officer are all being appropriately supported !!!! reading the evidence by the officer made me realise I made the right decision to resign as I had many sleepless nights worrying about what I might have missed that day and if I would be walking into an SFO the following - I constantly felt we were not effectively managing risk with ridiculously high case loads and ridiculous unproductive models / targets that we were expected to meet regardless of extremely low staffing levels.
    I hope the officers strategic management team and office level management take responsibility as we've seen far too many case managers ( PSO / PO ) thrown under buses to save the skins of those who have been complicit in TR/TR2

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    1. It should be Lord McNally and Chris Grayling at that Inquest answering for the policy they told us would improve probation whilst we were certain it would make it far worse and more dangerous.

      Those two parliamentarians are not the only ones either; I would like to see them all named but I acknowledge I am not sure who they all are. Some are from Labour who allowed that 2007 Act to take the control of the structure of probation in England and Wales away from Parliament and put it ultimately at the behest of senior government ministers like Nick Clegg and David Cameron. Clegg and Cameron cannot properly understand the implications of the complexity of any criminal justice system and especially the way the different parts are integrated and depend on each other.

      I am ashamed at my puny efforts to try to alert the media and politicians that what has happened is what I & many others with actual front-line probation experience anticipated.

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  2. https://www-bbc-co-uk.cdn.ampproject.org/v/s/www.bbc.co.uk/news/amp/uk-wales-51036758?amp_js_v=a2&amp_gsa=1&usqp=mq331AQCKAE%3D#aoh=15784941726605&referrer=https%3A%2F%2Fwww.google.com&amp_tf=From%20%251%24s

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    1. AND a few senior Probation officials should also be there answering for the way they allowed the ridiculous policies to be implemented - it needs to be much more than the poor senior probation officer put up to defend the indefensible.

      Delete
    2. A probation officer said the workload of a staff member who monitored a serial offender when he went on to murder a teenager was "appropriate".

      Lucy Jones was in charge of managing Kathryn Oakley who was David Braddon's probation officer when he beat Conner Marshall, 18, to death. Braddon pleaded guilty to murder and is serving a life sentence.

      Ms Oakley broke down in Tuesday's hearing and said she "did the best" she could "under the heavy workload". But on Wednesday Ms Jones told the inquest: "Her caseload of around 60 offenders was appropriate for her level of experience."

      Mr Marshall, from the Vale of Glamorgan, died four days after Braddon, then 26, from Caerphilly, had mistaken the teenager for his estranged partner's former boyfriend at the Trecco Bay caravan park in Porthcawl in March 2015.

      Braddon was under supervision for drug offences and assaulting a police officer at the time of the attack.

      Ms Oakley was described as "extremely thorough, meticulous with detail and organised", by Ms Jones who is employed by the Wales Probation Trust and Wales Community Rehabilitation Company (CRC), but said she also "required support and confidence building".

      The Wales CRC was set up under reforms when 35 probation trusts in the UK were replaced with 21 CRCs.

      "Kathryn put extreme pressure on herself because she would pick on the finer details and was meticulous. But in my view she was well supported," Ms Jones told the inquest.

      The barrister for Mr Marshall's family, Kirsten Heaven, asked if Ms Jones' team were behind with their workload at the time.

      She said: "I was aware from the data there was enough items outstanding to be concerned and tools were put in place to help officers."

      The inquest previously heard from Ms Oakley, who broke down and said: "I did the best I could under the heavy workload.You're talking about an impossible task."

      The inquest continues.

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  3. These are the observations of a worker in crisis:

    “Some days I wouldn’t leave my chair all day. One week I was seeing 15 to 20 people all day. Sometimes I worked until 12 at night. It was very difficult to keep a tab on things. Sometimes I didn’t have time to sit down or even have lunch..."
    ______________

    And now we have the comments of a very modern manager:

    "Her caseload of around 60 offenders was appropriate for her level of experience... [she] required support and confidence building... I was aware from the data there was enough items outstanding to be concerned and tools were put in place to help officers... in my view she was well supported".
    _____________________________

    Can somebody please help me out here & clarify who had what role? Everybody seems to be a 'probation officer'.

    Is that right?

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    1. Does it matter the buck belongs and stops with the complacent Chief officers team who supported the failings of the working links programme for case management. They allowed the abusive unmanageable cases. The lack of training failure to support recognise and do anything about work pressures. They take a salary yet failed in all aspects of public safety and yet somehow absent from account.
      Wales senior management did this as they helped working links damage the service they must have known could only fail. Working links need to be held to account they know what they did and who they are.

      Delete
  4. From Facebook:-

    Well supported by her manager then.

    The manager could hardly be expected to say anything else...for fear of retribution by the CRC! In my experience, which is/was significant, the CRCs were set up to make profit, NOT to continue the work so ably and effectively completed by the then National Probation Service. I loved my work in Probation, but in the end I walked out of a CRC because I was effectively PREVENTED from doing the job properly due to financial constraints and 100+ caseloads. No doubt I`ll get some flack for this, but so be it. I KNOW what happened was disgusted by same, and regret having to leave my work and dedicated but exhausted colleagues in Probation, Police and other partner organisations. I am, and will remain, immensely proud of the work I did, and have the highest regard for the friends/colleagues I worked with over 25+years, but am deeply saddened that "Transforming Rehabilitation(!!)" was always going to be about profit and not public safety, or the effective rehabilitation of offenders. It has been proven to be not fit for purpose (Many times!), but I cannot imagine that those responsible for this travesty (Errmm..a certain Mr.Grayling for example!) will ever be brought to task. With apologies for such a long entry but I feel very deeply about this issue or did you notice!

    Bravo. My role as a PO for 25 years was my life until the CRC destroyed it. I too was proud to be part of a public service focusing on protection. The probation service as we knew it was completely obliterated, sold to private companies with absolutely no idea of the value of human life, staff or offenders alike. Is it any wonder incidents like this occur. Shame on the government and eerrrrmmmm Chris Grayling who I believe are responsible for the loss of life in this manner. How they sleep at night is beyond me.

    It amazes me that a probation worker can be held accountable for an offenders actions. No matter how hard the officer works with an offender they cannot work miracles. It is the person who commits the offence who is accountable - perhaps the time when they committed no offences since the last offence should be seen as the success and the changes in the Probation Service should be accountable for the failure.

    Well said. How does blaming the worker fit with ‘taking responsibility for your actions’. Absolute jokers !!

    Perhaps if CRC staff weren’t stripped of their ability to assess an offender as ‘high risk’ without having to jump through hoops, or forced to manage offenders who are clearly ‘high risk’, but ‘dumbed down’ to number crunch (the back lash of TR) behaviour changes resulting in such tragic events could be better managed. Instead the whole focus of risk has been overshadowed by ticking cash linked boxes. It’s an absolute travesty.

    One only has to tap into any criminal justice recruitment agency to check who needs what staff. You’ll find hundreds of vacancies. Not short staffed they say...

    Years ago a certain manager once told me to keep my expectations low. I replied, in agreement, that my expectations of the management team were reducing every day. I'm sad to say that nothing has changed.

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    1. Totally agree. This Officer and many others are left out to dry when SFO's occur with Seniors shifting the blame and trying to come out looking like the efficient Manager only doing their job.
      The reality is the same stuff time and time again on this blog highlighting Officers being overworked, not enough staff and Seniors passing the buck. This profession needs 100's of more staff but strip the qualifications needed to apply and get more people with life experience, critical thinkers and staff who know what life is like. These people are not stupid because they don't have relevant degrees its the other way round. There are thousands of people out there who could wipe the floor with obnoxious staff who think they are better than others in this service. This poor Officer and all the Officers who go through SFO,s have our sympathy, because no one else is going to support them in the CRC or NPS due to job worths in Senior Management.

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  5. From Facebook:-

    Quite amazing that a ‘manager‘ states that workload is appropriate but change is difficult. Whilst at same time saying it’s not unusual for officers to work to 7pm, whilst not acknowledging that the change would require increased work capacity and increase in availability was not given. Oh by the way I go home at 5. Not blaming or finger pointing at individual manager as it’s reflective of the general culture of tick box performance management. Total conflict of it takes time for an officer to get accustomed to workload. But I was too busy to be there to support and supervise the officer during the process.

    The lack of managerial support appears shocking. When she stated the workload was ‘appropriate’ this is by the level the CRC’s have set. It means it’s become ‘the norm’. That doesn’t mean it’s acceptable or achievable. The veiled criticism of saying she was conscientious and put pressure on herself angers me. The intimation being she should be doing a less thorough job to enable her to spread herself more thinly.

    Yup. It was that attitude towards me as a Court PO doing reports that drove me out of the Service and we have seen the impact that the inability/failure to offer and to do a thorough assessment at court stage has had on sentencing and case management further down the line. And now we see the number of requests for PSR’s plummeting as they are not now seen to add much value.

    Agreed. I remember the days of SDR’s. People are lucky if they get an oral report now. This has meant proposals haven’t been checked with the relevant staff (e.g treatment managers) & staff at the coal face have to try and implement an Order with interventions that aren’t suitable/achievable. This causes untold stress for PO’s/PSO’s & often results in tons of paperwork that could’ve been avoided.

    Yet again they look to blame someone other than the perpetrator himself.

    Shameful that her SPO has failed to support her. I'm glad I'm out of it. Always dreaded this happening to me.

    Wow. Talk about throwing someone under the bus. I count myself lucky that when I was a PSO I had better managers than this.

    Disgraceful. Something needs to be done!

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  6. My heart goes out to you Kathryn. It feels like you are the scapegoat and I would hope if I had been your manager I would not have said your caseload was 'appropriate' and would have supported you. As been said, the CRC culture has been to be over lenient with enforcement as money talks! I am not the first person to comment that you cant make money out of peoples misery! Of course those senior managers and politicians will not be held to account as to do so would fuel further debate on the CRC/NPS split. Yes, SFOs happen and individuals should not be singularly held to account for systemic failure. No other criminal justice organisation would expect an employee to manage 60 cases and get it right all the time. Best wishes and take care of yourself,

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  7. It saddens me a little to be excluded by a lack of invite to that Facebook Group - though maybe it is for the best.

    I am pleased to have confirmed by the republished comments, that at least in the main others with experience of frontline practice expected something better from managers.

    What angers me - repeat angers me, is that I do not expect this to feature as an urgent question to a government minister in Parliament.

    Sadly it was not until the whole TR mess started in late 2012 that I really began to think about where the authority for probation workers to intervene in the lives of UK residents comes from - and that was nine years after I retired - so obviously I am long away from the frontline - I wish I no longer felt passionately about it all, but I do - there it is. Maybe it is somehow connected with my tendency to obsess which might be connected with the hidden neurological disabilities I have, that were only confirmed to me in 2002.

    There needs to be public outrage about this case at least similar to the one that had the London CPO pushed out by Jack Straw - was that Sonnex case; there was another case around the same time that attracted public outrage?

    The Unions are not going to do it, nor are the political parties in England & Wales, because Labour, Lib Dems and Conservatives all share responsibility and the Greens and Plaid Cymru, are too small - though Plaid Cymru were until the last parliament the best public spokespeople for probation - possibly due to a former leader having been a past probation officer & a former Napo employee supporting them.

    Anyway I am rambling again.

    It needs current practitioners to mount a massive campaign, possible alongside legal aid defence solicitors and anyone else who actually understands the implications of all this for ordinary folk over the long term.

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  8. https://amp-theguardian-com.cdn.ampproject.org/v/s/amp.theguardian.com/uk-news/2020/jan/08/violent-offenders-supervision-had-weaknesses-welsh-inquest-hears?amp_js_v=a2&amp_gsa=1&usqp=mq331AQCKAE%3D#aoh=15785708269167&referrer=https%3A%2F%2Fwww.google.com&amp_tf=From%20%251%24s&ampshare=https%3A%2F%2Fwww.theguardian.com%2Fuk-news%2F2020%2Fjan%2F08%2Fviolent-offenders-supervision-had-weaknesses-welsh-inquest-hears

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    1. The former head of a probation company which was supervising a violent offender when he murdered a teenager in an unprovoked attack has told an inquest that staff had been working during a period of “difficult change” in the months before the killing.

      Liz Rijnenberg, who was the probation director for the Wales Community Rehabilitation Company (CRC) when David Braddon killed 18-year-old Conner Marshall at a caravan park, accepted there were weaknesses in the murderer’s supervision.

      But Rijnenberg rejected the notion that the Wales CRC was in chaos and that staff were overwhelmed by the number of cases they were handling, insisting there were sufficient staff and managers to cope.

      Braddon, who was 26, beat Marshall to death in a caravan park in south Wales in March 2015 having mistaken him for his estranged partner’s former boyfriend. He has been jailed for life.

      Wales CRC was set up the year before the killing under the controversial probation changes led by the former justice secretary Chris Grayling. Thirty-five probation trusts in England and Wales were dismantled and replaced with 21 CRCs to manage low- or medium-risk offenders, while the National Probation Service looked after those posing a higher risk.

      The barrister for Marshall’s family, Kirsten Heaven, suggested to Rijnenberg that the government’s “radical” changes to probation had led to “chaos”. Rijnenberg replied: “There was a degree of change.” But she insisted there were enough staff and managers to cope.

      Rijnenberg said there had been careful planning for the transition between the two probation systems, adding: “It was a time of difficult change, one which I think staff and managers were in the main quick to deal with.”

      Heaven also questioned Rijnenberg about claims that staff were under pressure because the new system meant the company was to be paid by results.

      Rijnenberg said: “There was no training of people to work by payments for results, that was not the culture of the organisation. The culture is about delivering a good service for offenders.”

      Marshall’s inquest in Pontypridd, south Wales, has heard there were delays in the preparation of a plan for Braddon’s supervision, and that before the killing he was using drugs and alcohol and not taking medication for mental health issues.

      The junior probation services officer who was supervising Braddon has told the inquest she was overwhelmed by her workload and was juggling 60 cases. She also said oversight of her work was ad hoc, with managers frequently leaving.

      Braddon was being supervised after being convicted of assaulting a police officer and of drugs offences. Heaven put to Rijnenberg that “weaknesses” in the supervision of Braddon had been identified in investigations that followed the murder. She replied: “Yes.” She also accepted that there was a backlog in the preparation of plans for some offenders.

      The inquest continues.

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  9. BBC News

    A prison officer at a maximum security jail has been attacked by two inmates wielding bladed weapons and wearing fake suicide vests.

    The attack, in which four other prison staff were injured, happened this morning at HMP Whitemoor near March, Cambridgeshire, as cells were unlocked.

    One officer, thought to be the initial target, was stabbed and slashed, the others had rushed to help.

    One of the inmates is a terrorist prisoner, the other a violent offender.

    The officer's injuries are not thought to be life threatening and no arrests have been made.

    The Met Police said its counter-terrorism command unit had been called in "due to certain circumstances relating to this incident".

    A spokesman said it was "deemed appropriate" for counter-terrorism officers to respond.

    "However, we must stress that at this early stage of the investigation we are keeping an open mind with regards to any motives and enquiries to establish the full circumstances of the incident are ongoing," they added.

    A prison service spokesman said: "The incident was quickly resolved by our brave staff and our thoughts are with the injured officers at this time.

    "We do not tolerate assaults on our hardworking officers and will push for the strongest possible punishment."

    In a tweet, the general secretary of the Prison Officers Association (POA), Steve Gillan, wrote: "Having liaised with the Whitemoor committee today an official statement will be made tomorrow morning by the POA in a press release.

    "Nothing will be said on social media by the POA that compromises an ongoing police investigation into a very serious incident."

    HMP Whitemoor houses more than 400 Category A and B prisoners on three wings, including a number of the highest-risk inmates.

    In February last year, a "small number" of prison staff there had to receive medical treatment after violence broke out.

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  10. I would not wish this so called career on anyone in the current climate. The reality for many is to consistently work unpaid overtime to avoid poor performance by trying to meet the ridiculous workloads and targets. Staff being exempt from the values they spout in relation to diversity issues and safety issues. A lack of professional respect and experience not valued as you are just a disposable number to them. Huge impacts on your mental health, family relationships, quality of life with stress and burnout and constantly justifying your every move to protect yourself. Scapegoating and a culture of blame. The list goes on and yes you could leave if you don't like it but quite frankly it should not be allowed to go on and this treatment and attitude leads to high staff turnover. I feel for that poor PSO as per usual blame is aimed at her rather than the organisation or business as they like to be called. Its shameful. Where is the duty of care to staff and acknowledgement that the workload and lack of proper training and support huge factors

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  11. At 05.57. O how I agree with what you say. As an experienced PO my practice is mainly focused on covering my back. This is not what I joined for and I have personally witnessed wonderful professional colleagues being thrown under the bus by managers. We have not had a consistent manager for the past year. I am actively seeking an out for sure and it makes me weep with frustration and despair for a job I am good at, those whom I try to help better their lives and the loss of a gold standard service. I am tired of attaining meaningless targets set by civil servants who have no clue and ineffectual management.

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    1. Well said - Commiserations to you both - I am relieved that I retired befor TR was begun.

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