A week review in LondonCRC:
A quiet day. No new directives issued. A real sense of staff morale and motivation at an all time low, following on from last weeks grenade of new ways of working. An eerie silence around desks. Phones not ringing. Service Users not attending. The hum of the printer working overtime, warning letters galore. MTCNovo, London CRC - this is success, right? Closure of local offices, cramming in CRC Teams under one roof. It’s not about service user engagement anymore, is it?
No laptop connection. RAS key for mi-fi also down. A full working day lost. Calls made to IT. Issue logged at 9.30am. Finally resolved and able to log in and see the build up of emails at 4.12pm. Raised with management the knock on effect this will have in my week. ‘Unless you have no access on your laptop for three consecutive days, it is not classed as an acceptable reason for any performance failures’. 4.25pm, deep breath. Laptop shut down. Speechless at how managements attitude has changed so drastically. A display of complete disdain for the regular barriers put in our way. Home time.
Supervision day. I used to look forward to supervision. A chance to reflect. Receive constructive feedback - both positive and negative - on my practice. An opportunity to discuss a case (or cases) of particular concern. A time to consider opportunities for personal development and training needs. Now, a form is completed prior to meeting with your SPO. A form to document targets - Standing Agenda, SPO with OM 121. After battling though 9 sections with numerous sub headings incorporated, a small box asks, How’s it going?
Late night reporting. Good to see 4/5 attend for their appointments. I was forgetting what it was like to step in a room with a service user. To engage and try to support positive change. Interesting to observe numerous colleagues. Well into a 12 hour day. Not a single word spoken for over an hour. Just the sound of keyboards. It seems, even with management long gone from the office, the fear remains. Targets must be met. We are but robots.
Quiet day. Breaches to be completed. Hearing colleagues now discuss how they are fearful of being placed on PIP. Laptops being taken home so some can work through the night to try and keep on top of their ever increasing caseloads. Also, interesting to hear colleagues talk of the current LondonCRC Overtime project running on Saturdays. Over 800 cases with no assessment in orders. OASys assessments now being completed without any knowledge of the case or service user. Those partaking in this are given 2 hours to complete a full assessment. Expectation is to complete 3 full OASys assessments.
I assume this is all part of the ‘focus on quality’ management keep talking about?