Friday 24 May 2024

Lifting the Lid on Hostels

Entirely as expected, last night's BBC Panorama programme on Fleming House Approved Premises in Kent was a tough watch. Although I've never worked in a probation hostel, I've visited many over the years and supervised many clients who have been through them. It goes without saying that such facilities are a vital element in how probation seeks to work with offenders making the transition from custody back into society, but I suspect have always been under-resourced and almost certainly, misunderstood. 

Watching the programme, with the constant reminders of 'protecting the public' ringing in my ears, I found it just served to remind me of Rob Canton's recent paper Probation as Social Work and his oft-repeated mantra that maybe the best way to protect the public is to 'advise, assist and befriend'.

Of course there was plenty of sloppy practice, administrative failure, budget constraint and possibly lack of training on display, but what about any 'work' going on with residents? Some evidence of interest in them; some constructive and supportive interactions or activity? (As an aside, in the circumstances it is unfortunate that the election announcement led to cancellation of Tuesday's Newsnight examination of sex offenders and treatment programmes because this is a vitally important area of work.)  

Clearly all the extra layers of control, monitoring, testing etc etc have changed the nature of hostels as they have become the exclusive preserve of the high and very high risk, but to be honest is it not a fruitless exercise should they appear to be losing any ability of fostering rehabilitative benefit along the way? There doesn't really seem to be much point in setting people up just to be recalled.   

The austere, institutional feel of the place hardly fostered any notion that any efforts at 'rehabilitation' would even be possible and it did rather confirm in my mind that Fleming House was directly managed rather than independent? In my experience there is a marked difference and I know there have been 'tensions' surrounding the contractual arrangements between HMPPS and the voluntary sector. 

It's very much to be hoped that the independent sector is supported and encouraged because in my experience, that is where innovation, positive role modelling, meaningful engagement and less bureaucracy is likely. Just as HMPPS and the civil service are proving to be the kiss of death to community probation, it would sadly seem to be the case with hostels as well.  

--oo00oo--

Postscript    

Panorama - Napo's Position

Many people will have watched last night’s Panorama programme and be left feeling angry, anxious, saddened and undervalued.

The footage shown was only a tiny reflection of what would have been recorded by the undercover reporter during their time at Fleming House, and so necessarily has been subject to significant editing. That said, we can’t avoid what appears in the footage to be some individuals doing and saying things that were difficult to watch, no doubt most of all for them and their immediate colleagues.

But an issue seems to be that the undercover reporter, and the production company involved in making the programme, didn’t seem to at all understand some important issues related to the nature and purpose of Approved Premises and the wider work of Probation. Also, the failings of others – such as the ‘tagging’ company involved and the Police – were attributed to us and examples of normal working practice were misunderstood and misrepresented. If Napo had been approached before the programme had been broadcast we’d have been able to help them make a better-informed programme. Instead, we got the ‘expert opinion’ of someone who, before they retired almost a decade and a half ago, spent the vast majority of their career in the Prison Service, and has no front-line Probation experience.

The pity of it is that there were so many themes that were raised by the programme that we’d completely agree with, and which we’ve been raising for years at every opportunity with Ministers, HMPPS, the media and campaigning groups. Examples of this include; the devastating impact on us and our families and friends from the impact on our mental and physical health of working in Probation; the ongoing harm caused by ‘Transforming Rehabilitation’; the impact of years of public sector cuts and the inadequate funding of Probation compared to other parts of HMPPS and the wider criminal justice system; the true nature of the work that we do and how vital it is in our communities. Unfortunately, because of the confused and misinformed approach of the programme, these could be lost and the opportunity to properly publicise these wasted, made even worse by the fact that it was by luck scheduled for broadcast on the first full day of a general election campaign.

In the coming days we will see what further response HMPPS have to this programme. Even at the earliest stage of our contact with them this week Napo have raised the issue of what appears to be an abject failure in their staff vetting processes to enable this undercover reporter to spend, by their own account, 6 weeks as an HMPPS employee. Similarly, we have questions for HMPPS over the use of covert surveillance, data protection breaches – including the naming of some residents and use of unpixellated images – and the potential for fraud that appear to have occurred in the making of this programme. Napo believe that the BBC, and the production company involved, have more serious questions to answer. Their idiotic and reckless decision to broadcast information that could help some people better avoid detection for the preparation or commission of sexual offences is completely baffling. While Panorama asked ‘Can Probation Keep Us Safe?’ there is no question that in doing this they have endangered members of the public.

As discussed, Napo has been in contact with the employer in anticipation of the programme to seek assurances from senior leaders on support offered to staff going forward as well as a full review to find out how this situation could have happened.

Please do check on your colleagues and if you have concerns speak to Napo either locally or via your National Link Officer and Official. If you or your fellow members have been impacted by this because you work at Fleming House or undertake sessional work there please contact your local Branch. Napo will provide further updates in due course.

60 comments:

  1. The guy worked in a hostel and still clearly didn't understand the roles and responsibilities between us and other services. For example:

    1. The show seemed to imply licence conditions are set by the prison.

    2. They criticise the Police for being unable to add software onto Apple phones then reference the fact MoJ didn't comment.

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    1. The manager in the hostel clear didn’t know what to do either. How long was that bag of drugs on his desk?

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  2. I've worked in hostels. Probably 10-12 years ago now. The colleagues I worked alongside as a bank member of staff were diligent, committed and supportive of the residents.

    Although this was before the rebanding!

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  3. A post about Fleming House in 1985 and more. https://www.thewritingbox.net/index.php/the-thought-before-last/

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    1. An interesting piece for some historical context and to be re-visited at a later date.

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    2. Indeed - although I worked in Essex and London and before training lived in Sittingbourne - where the SPO gave me a Saturday Morning in 1972 to explain about the job on the recommendation of a magistrate church friend - Fleming House is one of the hostels I never had any direct dealings with that I recall - I was trying to find its origins - some of the hostels and especially Windyridge Probation Home have fascinating origins.

      In the 1980s for the extra money I did weekend warden relief duties at Felmores - as the only member of staff - that was challenging and the duties were either overnight or 24 hour shifts - with just a cook for a midday meal.

      There should never have been single person cover - even in the mid eighties we had some residents who presented great challenges - though it was then primarily a bail hostel.

      I also have recollections about almost a stand up row in Liverpool Mags Court in about 1979 with the chairman of the bench Sam Curtis who directed me as court officer to place a defendant in "Curtis House" - named after him, in Derby Lane - I do not recall why it was not an advisable placement and needed to get the CPO of Merseyside on to it over the lunch break - I wish I had journalled the whole event - but we were so busy back then, as one issue was solved we just moved on to the next - I loved working, normally to the Stipendiary Magistrate's court in Merseyside - which was very different in London at Clerkenwell and Thames MCs in the late '80s early '90s.

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  4. A full hour on high risk management & no mention of MAPPA!

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    1. BBC and their Production company HARDCASH PRODUCTIONS LIMITED - were just interested in the salacious stuff not about informing - I was appalled at the muddled report - the Assistant Producer who contacted me said he had been reading this blog - he disregarded what I said about needing to understand the whole history of probation in England and Wales not just the last few years

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  5. Regardless of the feckless individuals & organisational failures, what panorama exposed was the utterly false facade that the public are contantly fed by govt & civil servants, i.e. probation is totally focused on protecting the public.

    The "excellent leaders" are not excellent. Successive govts & their moj/noms/hmpps agents (ministers, civil servants & managers alike) have been serial abusers; of staff, of those who are supervised by the service & the very ethos of the probation profession.

    That abuse has been variously financial & emotional bullying. It has often been said on this forum that the pursuit of managerialism over the last twenty years or so has mirrored the grooming & coercion of domestic abuse behaviours. They are callous bullies in pursuit of career enrichment at the expense of anyone who dares to get in their way.

    Panorama showed the world how that abusive behaviour manifests itself, with staff displaying little or no sense of self-worth ("can't be arsed") or having no access to basic tools of the trade (testing kits). They have given up & resigned themsleves to their miserable fate.

    This is the reality of post-TR probation. Its fucked. Its meaningless. It has no purpose beyond furthering the careers & bonuses & awards & pensions of a layer of self-serving bullies.

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    1. Yes where were the area managers responsible for the mess?

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    2. The senior managers were very busy yesterday though, sending out to all staff a ‘must read’ email warning about the programme and instructing us not to comment.

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    3. I’m not surprised. Will be great if someone could share the emails warning staff about the programme.

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  6. Couple of reflections, educating the public about what we do is clearly needed. The journalist appeared to have no idea and saw the AP as an extension of prison.
    Drug and alcohol testing costs, no one has the money in the public sector and no surprise it came up when hostels have been told not to test more than 3 times.
    Tears pricked my eyes when our colleagues wife spoke of her husband’s experiences as an SPO and the impact it had. I think we can all relate on some level. We don’t do the job unless we care.
    The whole programme lacked context and was a missed opportunity to review all of the tensions with the current prison crisis.
    But let’s all take the time today to check in with our colleagues and make sure they know we care and share the load.

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    1. Are all you want. There were bad practices in an ap that was falling apart due to lack of funding and training.

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    2. We also need to consider the impact vicarious trauma has on practitioners working in APs. A completely different context to sentence management. The work is relentless, so it’s hardly surprising we saw some sloppy practice. However, banter in the office is how many of us cope with the daily repetition and drudge that comes with this work. Fostering a more rehabilitative environment is essential to reduce instances of this. Given Fleming House is a PIPE, which should mean staff have training to be more relationally adept/trauma informed, the property looked horribly institutional. I feel for the staff working there today and staff in other APs. They deserve our support.

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    3. I had not heard of " PIPEs, which stands for ‘Psychologically Informed Planned Environments’"

      https://insidetime.org/information/pipe-units/

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  7. I don't know any offender that would come out to an AP to have 3-4 sign-ins per day including curfew. This would be very difficult to monitor. I, too, noticed a lack of meaningful intervention work or pastoral care or support being administered. It was more about how these 'monsters' can be controlled, so Panaorama played into the hands of society at large that 'labels' these individuals and concentrates only on their grave offence and the need to control and monitor it, not their needs or what might stop them from re-offending. The offender gains zero insight into their offending and it's likely that the process happens again down the line. Offenders are also not given support in prison because when they come out to an AP or CAS-3 or council housing, they start to misunderstand or minimise licence conditions or believe that their sentence has, in effect, ended. Obviously, not being guarded all day in close quarters helps but it makes it harder for community probation. The programme also highlights the importance of due diligence and the consequence and knock-on effect of inaction for others, usually community POs, when the job is often about cleaning up the mess made (or not) by others. This adds to pressure and workloads. Sometimes we don't help ourselves.

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    1. As part of his licence conditions, Bullman was required to sign in four times a day at the hostel's office. He was routinely late or did not bother to sign in, however.

      One evening when Bullman was 20 minutes late, a junior member of staff called a residential worker, asked the Panorama reporter to falsify a sign-in so it appeared as though Bullman had arrived on time.

      'Just write him in for seven. I'm not bothered today, I've worked too hard already,' he said.

      When the reporter didn't do it, the staff member falsified the record himself.

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  8. But why is no one talking about the SPO for who the weight of his workload and impact of SFOs was unbearable. It’s the first time I have heard the very sad and shocking story of James Bamford. Something needs to change for our SPOs.

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    1. This was the real story. Spo took is life as the workload and sfos got on top of him. So sad.

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    2. James was a very dedicated and hardworking PO and SPO. His work leading to his receiving a prestige award within the service. He was a very very popular figure within the office .We were all totally decimated when it happened and he is sorely missed by all. Our thoughts are with James and his family. RIP James

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    3. Agree. So very sad. Should have been highlighted and reported on in the press and by the unions.

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    4. We all know people similar to James. Dedicated, invested and empathetic to the work we do. It is all consuming. He sounded like a wonderful practitioner who should’ve been protected by the service.

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    5. I cannot find much about James Bamford beyond several reports in the Swindon Advertiser and what some with personal experience have said in the comments.

      https://www.swindonadvertiser.co.uk/news/23602121.race-across-world-winner-join-epic-walk-swindon-man/

      https://www.yorkpress.co.uk/news/23680032.former-saints-friends-raise-5-000-memory-james-bamford/

      Most Poignantly perhaps https://www.swindonadvertiser.co.uk/news/12864155.royal-reward-for-probation-officer-who-helped-army-officer-cope-with-friends-death-in-ira-shooting/

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    6. I agree that the passing of the SPO is absolutely tragic. The service have a lot to answer for with regards to caring for operational staff. It’s awful.

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  9. I wonder what kind of experience the reporter has on his CV? So did he get taken onto the staff without vetting? Without an appropriate background? From his comments and demonstrable ignorance and with obviously no training? How did he get the job?

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    1. Anyone can get a job in an ap. just need to pass vetting. They’re desperate for staff. Always sending emails begging for staff cover. Nobody does it as shifts are 12 hours straight. Recently seen a po in the same region get an ap spo job less than a year qualified. It’s shocking.

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  10. “plenty of sloppy practice”

    Yes there was. The swearing, the laziness to do their jobs, the failure to complete basic tasks such as processing confiscated drugs just left on a desk - and that was the manager!!

    I was shocked the person checking the emails missed a recall situation one day and still couldn’t be bothered to check the emails the next day!!

    What a shambles but I do not blame the workers. They’re not even provided the equipment they need to do the job. The manager took no responsibility for what was happening and AP area manager was nowhere in sight.

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  11. I’ve worked in APs. There is a lot more bad practice than was shown on the programme. It’s the area managers that are the problem. They’re nowhere to be seen and leave incompetent or narcissistic managers to run the APs. Bullying, racism, sickness are rife in APs, and worse since they moved into their own division. I feel Sorry for the poor AP workers left to run the show without training or resources.

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    1. An AP with a good manager is a happy place to work despite challenges and lack of resources. Unfortunately, such APs are rare and horrible managers tend to be hired, who most likely then not were shit POs. The recruitment process needs to change and factor in experience and not just go by how people perform at the interview. Toxic people lie or exaggerate about their experiences.

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    2. We all know AP senior managers employ their friends as AP managers. That’s how they keep the culture toxic and a lid on what’s really happening on the shop floor.

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  12. “But dangerous criminals are running away from one probation hostel where a member of staff was caught falsifying signing in records for a released sex offender.”

    What a headline!!

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  13. From Twitter:-

    "It sort has become a DD open prison - certainly not a bail hostel anymore. It showed some sympathy to probations plight. But yes, it viewed AP’s as a day release unit. No work with residents was shown, just monitoring."

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  14. From Twitter:-

    "The BBC Panorama #probation AP hostel story left out one big fact: 80% of AP residents are back in #prison with a year of release. Some are recalled for breach of license, some are recalled for new offences. Also, MAPPA are responsible for most AP residents, not just probation."

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  15. From Twitter:-

    "The saddest part of the #bbcpanorama #probation hostel expose is that it will be forgotten by the end of the week. Just another example of the near total collapse of #hmpps that no one is bothering to address or fix beyond sticking plasters and blame-shifting."

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  16. The National Approved Premises Team has a lot to answer for. They’ve known for years that staffing levels are too low while at the same time heaping more and more bureaucratic pressures on staff. They have at least two hostels (fully equipped) closed because they can’t find a way to pay a decent wage in high cost areas. They commissioned the drug tests they can’t afford. They gaslight staff again and again while commissioning TUBU to do workshops on gaslighting ! Sssh nobody mention waking night cover (the subcontractor night staff who are often incompetent, criminal, untrained and can’t speak reasonable English)

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    1. In the Midlands they used to use an agency to cover shifts called Corps. Appropriately named as some of them were like walking corpses and didn't speak much English too and now some are permanently employed!

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  17. In my previous role, I observed numerous disciplinary hearings involving assistant practitioners (AP). Incidents included staff falling asleep during shifts, falsifying records, intentionally getting colleagues recalled due to personal dislike, neglecting hourly checks, and drinking on the job, among other issues.

    One AP manager, for instance, met with staff outside of work despite knowing she had been exposed to COVID-19. She received a minor reprimand for this and subsequently showed favouritism towards certain residential workers, leading to another light disciplinary action before being transferred to a prison role.

    Managers must be dealt with appropriately!

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    1. Assistant practitioner isn’t a thing which makes me think you are making shit up

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    2. "intentionally getting colleagues recalled" Damn! Wish that was possible when I worked in an AP :) Nice try at trolling tho'

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    3. Haha yes agree colleagues would be nice to do. Anyway that's what I get for using chatgpt to reword my submission. I can reassure you my experience are real. They were Residential workers band 2 back then

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  18. Although the program exposed the reality of APs it also demonstrated why Probation as a whole is ineffective at protecting the public. It’s unfair on the staff who do their best with the resources they have but we need more of these programs exposing Probation. Otherwise the leadership will continue to hide the reality from the public.

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  19. As with most expose's, only the bad stuff gets shown. Anyway. The AP I worked in, we were keen on drug tests, urine ones. Pee in a pot and the results appeared. Those shown - did they state they had to be sent off? Not surprised they cost so much per test. Kits we used were circa £15. I got into an arguement one night with the On Call Manager not authorising a recall. I said it's our job to protect the public and by not recalling him, we're neglecting the job. That earned me a snotty emaill to my manager and a one-sided conversation with him. Not robustly enforcing sign-in times and curfews is shocking. But anyway, just glad I'm out of it all now. God help those still in.

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  20. I’m so glad that I work in the North West as the Inspectorate stated that we have excellent managers …..we do don’t we.? Yes I’m sure we have…..not exactly sure where they are but we definitely have some…..because the Inspectors said so…..so relax colleagues most areas have excellent management teams so there nothing to worry about…..anyone for coffee and cake with Andrea.?

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    1. I’m afraid I don’t ever have time for coffee and cake. Moving away from the laptop for lunch would be a nice change, but I know if I just get through this day/this week/this month *(delete as appropriate) it will be OK. Repeat as often as needed to get through. Positive self talk and pro-social modelling! I’m up to about year 3. Shows I have taken responsibility and adopt the skills the resilience training though, which ticks a management box! PDU’s are under resourced compared to all the functions given the breadth of tasks, however management just give 1FTE to all with no understanding.

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  21. From Twitter:-

    "It's also quite ironic that they cover a story on an SPO who committed suicide, but then showed no consideration for the staff they secretly filmed. I resigned as an OM recently as it got too much. If I'd have been one of those staff members, it would have tipped me."

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    1. A lot of respect should go to probation and hostel staff, they do a difficult job. There’s no justification though for the manager who left a bunch of confiscated pills on his desk for a week, and the residential workers that falsified records and couldn’t be bothered to check emails about residents needing to be recalled.

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  22. And not once did they mention why they can't retain staff, or recruit. BECAUSE THE PAY IS SH!T.

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  23. I’m so glad I resigned as a COM. I still miss working with service users but I made the right choice as nothing has improved. My advice to anyone reading and still in Probation is to try to get out, it really is greener on the other side.

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    1. I left 3 years ago - the offenders werent the problem - the lack of management support was - no one to ask for help - Judges criticism - you cant force an offender to comply if they dont want too. Judge blamed me for not helping with his housing/drug issues - though offender said I was a good officer. He told Judge he wasnt interested in complying, but for whatever reason Judge had a bee in his wig about myself. Where was my manager to fight my corner. Decided whats the point, lost my self confident and walked away after 30 years - Probation is finished!

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  24. It’s easy to blame staff, including senior management, but this current government is to blame. The buck stops with them and it is they who are making the streets and prisons unsafe. Another good opinion piece by the Guardian https://www.theguardian.com/commentisfree/article/2024/may/24/the-guardian-view-on-prison-overcrowding-a-justice-system-in-meltdown

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    1. Prisons tend not to draw political attention except when they go wrong, and even then they have to go badly wrong. There are strong incentives for governments to neglect a service used by relatively few voters, and prisoners themselves can’t vote. But the prison system serves the wider community in various indirect ways. Locking criminals away protects the public. Conviction and punishment signal to society that justice is being done. Rehabilitation inside jails reduces reoffending. All of those functions are now breaking down, and the collapse is getting increasingly hard to ignore.

      Last week it emerged that some prisoners serving short sentences will be eligible for release 70 days early, not because they have necessarily earned their freedom but because jails are full. This is the third such relaxation since October 2023 when the discount was 18 days, rising to 60 in March this year. Meanwhile, it has been reported that police forces in England and Wales have been advised to make fewer arrests because there are not enough available cells.

      None of this comes as a surprise to anyone who has followed the steady and steep deterioration of the criminal justice system. Political pressure for ever tougher sentences has not been matched with funding for new places. Higher numbers of people have been housed on a decaying estate. The prison population in April was 87,915. Government projections indicate a plausible rise to well over 100,000 in coming years, while operational capacity is 89,000.

      Ministers have pledged to create more places but it isn’t clear how this can happen when budgets are being squeezed. Under the Tories’ fiscal rules tax cuts require a squeeze of around £19bn on “unprotected” Whitehall departments. Labour must repudiate such austerity. If implemented, it would imply both more overcrowding in conditions that are already appalling, and sending fewer people to prison in the first place.

      The latter expedient has a certain logic. Britain jails too many minor offenders, many of whom have mental health and drug-related problems made worse by incarceration. This is one reason why recidivism is so high – the system incubates and entrenches criminality more than it reforms criminals. But ministers are too often afraid of advocating non-custodial sentences for fear of being judged “soft” on crime. This government’s sentencing bill, which mandates more early release and increases sentences for some serious crimes, won’t make it on to the statute book.

      Cost constraint is not the only cause of this crisis. A backlog in cases coming to court was exacerbated by the pandemic, but that effect was more severe because underfunding stripped resilience out of the system. But under Rishi Sunak, Britain’s jails are in crisis. Prison capacity is a significant obstacle to reducing the backlog in the crown courts, which stands at a record 67,573 cases. Even if the judges and time could be found to process the backlog faster, there would still be the problem of where to send those who are convicted.

      At every stage of the process – investigating crime, making arrests, securing conviction, punishing and rehabilitating offenders – the criminal justice system is not working. That is not an ordinary negligence of a public service. It is a failure of government in a basic duty to keep citizens safe and a forfeiture of the right to govern at all.

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  25. Yep agree. Ultimately this is politicians fault

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  26. Yes agree ultimate responsibility is Tory Government with special mention to Chris Grayling his culpability must be noted. However the behaviour of senior management their shape shifting attitude “ jump you say Minister, how high would you like?” is an absolute disgrace. Look at the current mismatch between our excellent leaders and the values of our front line staff. Did you ever, even once hear any of our excellent leaders, just once, defend or advocate for staff? No, they are condemned by their behaviour and actions to us the very people who deliver the day job in the most testing of circumstances. Who on the front line is not over their allocated workload and precisely who allocates that excess ( which remember Panorama, are often the most risky people in our communities, not to forget the work probation does inside prisons). How are our excellent leaders shored up indeed praised by the Inspectors and their repeated failure to “ look under the stone and see the truth of what lies there”? How on earth does that happen? Well my friends look at the Post Office scandal, the Infected Blood scandal and yes, Hillsborough ……. This country is a disgrace and repeatedly these huge national scandals cost millions if not billions of pounds of public money which could if spent in advance rather than a cost of failure and scandal, deliver so much. It truly is shameful
    PO

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  27. I remember this one. I seem to think it had more significant catching staff saying things they shouldn’t but not http://news.bbc.co.uk/1/hi/uk/6123534.stm

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    1. That would be 2007:-

      Home Secretary John Reid has ordered a review after a Panorama investigation revealed serious criminals were not being properly monitored after release.

      Undercover BBC filming in bail hostels found convicted paedophile and child-killer Frank Parker befriending children while at a unit in Bristol.

      Mr Reid has set out plans to improve the probation service, which he feels is underperforming.

      He said private sector and voluntary groups can do more routine work.

      There are 2,000 offenders living in more than a hundred hostels in England and Wales on court orders and on licence from prison.

      Mr Reid told an audience of offenders and professionals at Wormwood Scrubs that: "We've had shortcomings.

      "If we don't face up to the fact we've got a problem we are never going to help you."

      Too much money is being spent on report-writing and not enough on practical help, the home secretary said.

      Mr Reid said he had asked chief inspector of probation Andrew Bridges to review whether the management and operation of the premises mentioned in the programme should be investigated.

      "To be frank, the probation system is not working as well as it should," he added.

      But shadow home affairs minister Edward Garnier said: "The supervision of post-custody offenders in the community and of serious offenders released on parole has been patchy, to say the least, with terrible consequences in a few cases."

      Martin Wargent, chief executive of the Probation Boards Association and a former probation hostel warden, told BBC News the service did a difficult job, with high concentrations of serious offenders in hostels making it hard for staff to provide good levels of supervision.

      "Most hostel staff would probably say that's not a good idea," he said.

      Secret filming shows Parker befriending children and speaking of taking a photo of a semi-naked teenager who he invited up to his hostel room.

      Police tipped off

      During filming, Panorama called police twice anonymously to report that Parker was associating with children.

      Parker, 61, is not only monitored by the National Probation Service, which runs bail hostels in England and Wales, but also comes under a level of monitoring called Multi Agency Public Protection Arrangements (Mappa).

      The police did not pass the details of the calls onto the Probation Service.

      When Panorama called 999 a third time and told police staff from the programme had been watching Parker and were concerned about his behaviour, officers rushed to the address given by reporters.

      Panorama's investigation focuses on two hostels in Bristol, one of which was home to paedophile Frank Parker, released after serving 39 years in jail for sexually assaulting and murdering a 10-year-old girl.

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  28. From Twitter:-

    "So true, responsibility for any organisation stays with its senior managers not its front line staff, unfortunately NPS has mainly sh*t senior managers."

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    1. That is so true. I wonder if there will be a push to return experienced staff who left the service

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  29. The Panorama programme was carefully edited to show the worst of AP life. As others have said, they showed none of the rehabilitative work or reflective practice that is routine in a PIPE AP.
    Fleming House is one of the bigger hostels, so will have a Deputy Manager and a psychologist working there. However like all other APs, only 2 RWs working all night, trying to get curfews recorded, handovers updated, medication given out and the million little jobs that need doing. Yes, one of the residents didn't sign for his 7pm curfew, but he was in the AP, his whereabouts were known. (I'm not condoning him signing for him, but it could have been worse)
    The AP manager didn't send off the tablets for testing. This is a new process, previously they would just have been disposed of. They would only really need testing if the resident was being prosecuted for them or if it was needed for proof for a recall. The programme also failed to mention the full span of control an AP manager has - all referrals, allocations, supervision of all staff, building manager, health and safety lead are just the tip of the iceberg. No workload measurement tool in APs. Oh and don't forget on call, where they may have to do a 12 hour night shift after a day's work.
    The institutional appearance of the AP, along with the worst Facilities Management contract ever, means most AP buildings are unfit for purpose so staff work extra hard to make a residents stay as good as it can be. It's normal to let off steam in the office - noone expects to be recorded.
    AP staff work really hard. Where else would someone work a 12 hour shift without an official break?
    Men on 6 man lockdown in custody are brought to the door and left with 2 staff without a thought.
    We aren't mental health practitioners but deal with residents that have serious diagnoses linked to risk. Then there's drug and alcohol testing. Vital for our duty of care, especially when giving out medication, but they stopped the instant mouth swab tests in favour of more expensive, more reliable urine tests, where you wait a week for the results. Now we can't even use those regularly due to the cost.
    I could go on talking about the issues but I want to say that an AP is also one of the best places to work. You can spend meaningful time with residents and get to know some of them. Some residents have never had anyone who asked about their day or to share advice with.
    PPs are too busy and overworked to have time to get to know them properly and we can share valuable insights - both good and bad.
    Despite everything I am proud to work at an AP and my colleagues feel the same. We may be the forgotten part of the service but that doesn't mean we don't perform our roles to our best ability.

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