The Privatisation of Probation Failure
The Probation Service has the lowest media profile of any of the public facing Government Services. The only time it makes the headlines is when something has gone seriously wrong, normally resulting in a death, with the blame directed at Probation. So it was a real surprise to see Ian Dunt devoting his whole Introduction in his bestselling book, “How Westminster Works”, to the subject of Probation’s failed attempt at privatisation.Unusually for a Journalist Writer working outside an organisation he manages to communicate exactly the many issues surrounding the failure of this project. He must have interviewed the exact right people from the front line within Probation to write such a truthful and excellent insight into the real issues. It was so good I have scanned the Introduction and subject to Copyright being acknowledged I have linked to it below for you to read. This is provided upon a “Book Sample” basis to encourage you to buy the book.
It should be mandatory reading for anyone within Probation, past or present, to fully appreciate how a Government can so quickly destroy a 100 year old service that worked. Yes we were all aware it needed improvements particularly in the high level management organisation structure, for example the removal of multiple Trusts, and the National Standardisation of Business and Computer Systems, but not wholesale destruction from which it is unlikely to ever fully recover. Since this is now unlikely to ever happen in the right way due to it existing within the HMPPS.
Probation is fundamentally a Court Service servicing the needs of HM Courts and Tribunal Service (HMCTS). Historically it evolved that way for very good reasons that are just as applicable today as they were in the Probation of Offenders Act 1907. Yes. Prisons and Probation needed to work more closely together as defined by the Carter Report 2003 achieving more comprehensive “end to end” pathways. But implanting Probation into the Prison Service creating the HMPPS went organisationally in the wrong direction. If it had to be implanted anywhere it would have been more logical to implant it into HMCTS which is the source of most of its work.
The real danger is as the old original Probation Officers are now retiring and dying so the original culture of true Probation is being lost. This happened in the HM Prisons when the push towards Prison Privatisation was running full pace. All the old school Prison Officers were made redundant. The new “private” workforce didn’t pick up on the culture that always existed between the Prison Officer and Prisoner. So Prison unrest and even riots increased. The only way things could be recovered was by bringing back into play teams of “old school” Prison Officers. This is happening to the Probation Profession. Processes, systems, procedures, documentation and now AI will never work effectively in the social services unless you establish the right culture.
So what do we mean by culture. It encompasses the shared beliefs, values, norms, behaviours, customs and knowledge that characterise a group of people. Those within an organisation like Probation transfer this culture to those that join the organisation and work hard to uphold all these innate principles. Call it “Best Practice” or “What Works” but they only define the most effective methods and strategies for achieving the desired outcomes. It is how people uphold these principles and the culture that under pins them that really matters. Take the time to read this article by Ian Dunt since he really got it spot on and then buy his book.
