Friday, 21 February 2014

Omnishambles Update 36

Another default position blog post of bits and pieces and when I can't think of a good enough title. There's also so much info being flagged up by readers and some interesting debates going on in the comment section and over on the Napo Forum pages. So, thanks to everyone for sending me stuff and hoovering up information from the web, all very much appreciated.

I'll start off by something I read on the Napo Forum pages by Rob Palmer, a very regular contributor both there and on this blog. It continues the theme of imparting some reality checks to potential bidders and I think it's rather good:-

When I developed a shiny new Drug Treatment and Testing Orders unit in S.W. London in 2000, I recall a discussion with a provider that has stayed with me. The person involved, a manager of an established drug treatment agency, made the point that the average number of relapses in a recovering addict was 11. He went on to suggest that these 11 relapses are as important as the successful 12th in the eventual recovery of the substance misuser as they help the user to recognise the difficulties and to develop strategies to ameliorate them. It was no great effort to transfer this idea of 'failure as a legitimate part of the process' to all offender rehabilitation (I guess it is the same in science: failed experiments inform the eventual successful ones) and to consider the idea that an entrenched offender has to fail on the path to success.

The concept has always made sense to me as a practitioner. Until, that is, you introduce the concept of payment by results. It doesn't change the perspective of the offender but it puts the whole PbR thing on a very shaky footing. If you accept the premise that I have outlined above, you wouldn't touch it with a barge pole. :D


Indeed you wouldn't, but then a lot of these potential bidders know diddly squat about probation and what we do, a point grasped quite quickly it would appear by one Jeremy Wright way back when project TR was being hatched in right-wing Think Tanks. He soon realised that the public knew virtually nothing about us and this could be put to good advantage. Here he is quoted speaking at a POA fringe meeting at the 2012 Tory Party conference:-

"Speaking from his own point of view, he said generally the public understanding of what the probation service did was very poor, and any reform of the probation system had to focus on this fact.

He also stressed the importance of the public believing in the worth of community sentences.
"We need to ensure those sentences command respect" he said, which would in turn encourage sentencers to use them more often."


News continues to reach me that indicates potential bidders are increasingly falling by the wayside. This from a potential third sector sub contractor:-


Some thoughts from a Tier 1 get together with Tier 2/3 providers  

Only 6 out of 8 Tier 1 providers attended and only 12 out of 30 Tier 2/3 providers attended

Tier 1 providers were not interested in what we had to provide and some barely spoke to us

One big bidder was claiming they were going to get 8 areas, so I think you are right mop up between 3 or 4 major providers

Then there was this comment yesterday:-

Please watch this space re Sodexo and the whole North of England, Probation AND prisons. Word is it is a done deal as economies of scale will be manageable in this well defined area. The job cut after 12 months establishment period could be 2000.

They're in the mix for Northumbria, Cumbria & Lancs, Merseyside, Durham & Cleveland, West Yorks - as a prime, and have their financial finger in numerous other pies, especially in conjunction with GMC, the Manc mutual. Recent acquisitions include HMP Northumberland, with a savaging of about 200 staff.

Despite all the MoJ rhetoric, it's looking more and more like a stitch-up with just a handful of big corporations being able to scoop-up virtually all the prime contracts. In relation to Sodexo, it's clear from comments yesterday that they had a big hand in influencing Tory policy through right wing think tanks such as Reform and this website confirms the credentials of the woman at the helm:- 

Sodexo has appointed Kate Steadman to the newly created role of government relations manager.

Steadman's primary objective will be to look after Kalyx, Sodexo's prisons business, while supporting Tony Cooke, who was recruited to the role of government relations director in 2009.

Prior to joining Sodexo Steadman was most recently an adviser on prisons and probation to the shadow prisons minister and shadow secretary of state for justice, while also assisting the shadow attorney general with policy development.

She has worked within British politics and criminal justice policy for the past five years, advising and working with shadow cabinet ministers - now cabinet ministers - as well as junior ministers and other MPs and peers from all political parties.

Cooke said: "Kate brings a wealth of experience from the heart of British politics and will be an invaluable asset in helping Sodexo to align its services in the public sector more closely to Government's policy aspirations."


This document 'Administering Justice by Results' from 2011 is well worth a look, but as an antidote to all this depressing stuff, I see that someone has posted on YouTube Professor Paul Senior's speech he gave recently. As always, a barnstormer from a probation officer through and through!  




Thursday, 20 February 2014

Death By a Thousand Cuts

Although we've won all the arguments about TR, we've clearly not won the battle and the omnishambles rumbles on making a misery of all our lives. We all know it will end in disaster but the government and most politicians seem either incapable or unwilling to listen to reason or argument, which means other methods must be found to stop this madness. 

There's one aspect of this whole daft idea that the government has little control over and that's the potential bidders. Ironically, they are essential to the success or failure of the whole enterprise, but are only influenced by the usual forces of capitalism. Even the well-meaning staff mutuals or cuddly third sector charities have to focus on the hard economics of how to turn a profit from peoples misery and increasingly we know many are getting cold feet. To put things in a nutshell, if there are no bidders, there's no TR. Full stop. So, with this firmly in mind, I was heartened to read this comment left yesterday:-

I know you read all the postings and with various commitments I don't get chance to read this til late at night, but I wanted to share some nuggets that I have been mining over several days.
 
You have seen the runners and riders of the competition but what is not reported is the number that are pulling out of the process. There is evidence that the initial fanfare that there is a good group of bidders, some may have said "best in class"(!!) bidding for each CPA is beginning to dwindle.


You have heard of the Hampshire mutual stepping out, but there are some of the big boys stepping back from interest in CPA's.


To name them would undoubtedly compromise the source but you have heard that there is an approach from MoJ to get more companies to have another look at what they wish to bid for - but large nationals , multinationals and consortia are having second thoughts about bidding. We will not see for certain because of competition processes but the word is that 4/5 big companies will mop up the whole lot, and the mutuals .....bid candy !!

 
Sorry to say some staff mutuals are beaten before they even place pen on paper. The Danny Shaw report suggested that the MoJ procurement was going to do an excellent job, they have, however, not gone down well with prospective bidders. The TOM is still incomplete, staff unrest continues, setting up the training for new processes is shockingly inadequate, key staff from Trusts are leaving, some Trust are having to recruit or use agency staff which all means the bidders are becoming increasingly concerned on what will be "for sale". 


The drip, drip, drip of reputational damaging news is also taking its toll, and the realisation from some bidders that they just do not have a capacity to try and take on the CPA will only add to this. 


This is the full lineup of circling privateers the MoJ published a few weeks ago and it would be interesting to hear more news of any pulling out:-  


CPA no.
CPA area
Potential Bidders
1.
Northumbria
Sodexo Justice Services
The Rehabilitation Company
Working links
2.
Cumbria and Lancashire
CRR Partnership
GMC Sodexo
Innovo (CLM) Limited
Interserve
The Rehabilitation Company
3.
Durham and Cleveland
ARCC
Northern Inclusion Consortium
Pertemps People Development Group
Sodexo Justice Services
Working links
4.
North Yorkshire, Humberside and Lincolnshire
EOS
Geo Delta
Interserve
Sodexo Justice Services
The Rehabilitation Company
5.
West Yorkshire
CRR Partnership
EOS
Interserve
MTC Amey
Northern Inclusion Consortium
Prospects Resolutions
Sodexo Justice Services
The GEO Group
The Rehabilitation Company


6.
Cheshire and Greater Manchester
CRR Partnership
EOS
GMC Sodexo
Interserve
MTC Amey
Seetec Business Technology Centre Limited
The Manchester College
The Rehabilitation Company
7.
Merseyside
a4e
CRR Partnership
GMC Sodexo
Innovo (CLM) Limited
Interserve
MTC Amey
Sodexo Justice Services
The Rehabilitation Company
8.
South Yorkshire
a4e
CRR Partnership
EOS
Inerserve
MTC Amey
Prospects Resolutions
Sodexo Justice Services
The GEO Group
The Rehabilitation Company
9.
Staffordshire and West Midlands
Capita Business Services
CRR Partnership
EOS
Home Group (Stonham)
Ingeus
MTC Amey
Seetec Business Technology Centre Limited
Sentinel Offender Services LLC
The GEO Group
The Rehabilitation Company
10.
Derbyshire, Nottinghamshire and Leicestershire
a4e
CRR Partnership
EOS
Ingeus
Interserve
Momentis and Homegroup
Sentinel Offender Services LLC
Working links
11.
Wales
Crime Reduction Initiatives (CRI)
Sodexo Justice Services
Working links

12
West Mercia and Warwickshire
Capita Business Services
EOS
MCA and Homegroup
Pertemps People Development Group
Sentinel Offender Services LLC
The GEO Group
The Rehabilitation Company

13
Gloucestershire, Avon, Somerset and Wiltshire
Interserve
Prospects Services
Shaw Trust
The Rehabilitation Company
Working links
14
Dorset, Devon and Cornwall
Shaw Trust
The GEO Group
Working links
15
Hampshire
a4e
Capita Business Services
Crime Reduction Initiatives (CRI)
Hampshire Rehabilitation services
Interserve
Shaw Trust
16
Thames Valley
a4e
Capita Business Services
Home Group (Stonham)
Interserve
MTC Amey
Prospects Services
Shaw Trust
The GEO Group
17
Northamptonshire, Bedfordshire, Hertfordshire and Cambridgeshire
Home Group (Stonham)
Ingeus
Interserve
Seetec Business Technology Centre Limited
Sodexo Justice Services
18
Norfolk and Suffolk
a4e
Home Group (Stonham)
MTC Amey
Seetec Business Technology Centre Limited
Sodexo Justice Services
19
Essex
a4e
Aspire2 change
Capita Business Services
Home Group (Stonham)
MTC Amey
Seetec Business Technology Centre Limited
Sodexo Justice Services
Seetec Business Technology Centre Ltd
Sodexo Justice Services

20
London
Capita Business Services
CRR Partnership
MTC Amey
21
Kent Surrey and Sussex
a4e
Capita Business Services
Chalk Ventures
CRR Partnership
MTC Amey
Seetec Business Technology Centre Limited

Here's another interesting snippet from the Napo Forum on the subject of drip, drip, drip:-

I heard the story and now I've heard so much of his dribble I don't get quite so angry. He may have been expecting more grievances but I don't think he was expecting as many FOI requests. A source at NOMS tells me it has used resources they don't have and really slowed them down. Members, friends and family members need to keep up with the FOI's and be creative in your questions. The ICO are onto them for delays in responding so they are being monitored from the afar so get the message out there to all and sundry ;)

To slightly bend a well-known adage, I guess the message has to be one of 'death by a thousand cuts'. If we are to win the battle as well as the argument, it has to be by means of lots of relatively small actions.

Wednesday, 19 February 2014

Grayling - Repeat Offender

Well at long last the BBC has got around to airing a decent programme about the probation TR omnishambles. Last night's Radio 4 File on Four 'Repeat Offenders' report by Danny Shaw was a pretty good run through of the main issues and I think many of us would agree that Chris Grayling admirably demonstrated his almost complete lack of understanding and knowledge of the subject.

It's pretty worrying to discover that a mature democratic state can throw up such a person with the power and authority to destroy a word-class public service and be both so ignorant of what is involved and the inevitable consequences of their actions. Some of his responses truly amazed me, such as all this bollocks about co-locating CRC with NPS and people "crossing the room to ask advice of more senior staff" or there being "no need to second guess prisoners before their release" or the "need to streamline the system and make it less bureaucratic."

The Liberal Democrats in particular need to listen to this programme and urgently examine their collective consciences because make no mistake, this is a complete disaster in the making and it will have public safety and political consequences.

What really worries me about this whole thing is that Chris Grayling, as an important Minister of the Crown, has a vast army of public servants at his disposal and one would assume access to the best advice and guidance tax-payers money can buy, and what is the result? A complete dog's breakfast and dangerous omnishambolic slow train crash. What does this say about our system of government and administration in this country? Is Chris Grayling such a none-too-bright bully and Conservative attack dog that public servants just tell him what he wants to hear, or does he just ignore their advice and shout orders at them? 

Chris Grayling had absolutely no believable answers to the questions put to him, whether it was about the Peterborough prison experiment, payment by results, the failure of the London Diamond scheme, the frightening Risk Register - the list just goes on and we know from the recent revelations about how he treats Parliamentary Questions, he is utterly contemptuous of it all.  

In short, a very good performance from Joanna Hughes, Vice Chair of Gloucestershire Napo and utterly heat-breaking to hear of such experienced officers such as her and Sally Lewis CEO of Avon and Somerset Probation Trust deciding to leave on ethical and moral grounds. Indeed we heard that at least 10 CEO's feel there is no place for them in the brave new world being created by TR and sadly each of us undoubtedly knows of other experienced colleagues who have either left, or will be doing in disgust and dismay. Isn't it extraordinary that the nation and our weasel politicians are allowing, indeed facilitating, such a purge of dedicated professional expertise and talent? 

I've recently been accused of becoming too strident and shrill on this blog, but I defy any reasonable person to spare 40 minutes, listen to last nights programme and seriously say that this 'reform' of probation has any merit in it at all. It's repeated on Sunday at 5 o'clock or can be found here on i-player.

Oh and by the way, I guess Ian Lawrence's contribution ended up on the cutting-room floor? 

Tuesday, 18 February 2014

Omnishambles Update 35

In order to succeed at all, the whole TR omnishambles relies on there being enough interest out there from bidders keen to take the work on and confident that they can make money. If this blog is about anything nowadays, it's about providing a platform in order to disabuse bidders of all kinds that this is a good idea, that it will work and that it will make them money. 

We already know Serco were more than happy to hand the keys back for Unpaid Work in London. Long before the MoJ announced that terminating the contract early by mutual consent in the interests of administrative convenience there were lots of rumours that they weren't making money and had miscalculated on the basis of not knowing the business. In essence it's much more complicated than they imagined. 

The recent MoJ announcement of prime runners and riders for the 21 probation contracts goes a long way to confirm unease amongst potential bidders with London, by far the largest contract, only attracting three bidders. This has seriously put the wind up the MoJ and it's interesting that Ian Lawrence, Napo General Secretary, tweeted this last week:- "Bidders for TR now invited to reappraise their preferences for CRC contracts! Pity that staff can't do the same post-assignment." 
In answer to a question as to what this meant, a reader supplied the answer:-
There are not enough bidders for each CRC, some like London have only 3 privateers, others have maybe 9 or 10 "interested" privateers...but the worry is when they have heard what a shambles(omni) these competitions are, they might pull out and leave only 1 or 2 privateers in the area. So by asking the privateers if the want a second look at the "goods" there might be a better chance of a better competition. This is especially pertinent to the mutuals who might get giddy and have a go at the neighbouring patch where there is no mutual (Northumbria, South Yorks).

This then is the complete list of runners and riders for the main contracts and if you want to see who is bidding for which contract, there's a very good map on the Russell Webster website. 
A4E
ARCC LtdFabrick Housing; the Wise Group; Safe in Tees Valley; Tees Esk and Wear Valleys Foundation Trust; the Vardy Foundation; Changing Lives in the North East CIC; Stockton Borough Council; Darlington Borough Council
Aspire2 Change Ltd (Essex Probation Trust potential Mutual)
Capita PLC
Chalk Ventures LtdA4e Ltd; Bridges Ventures LLP; Co:here 
Crime Reduction Initiatives Ltd
CRR Partnership LtdCarillion Plc, Reed in Partnership Ltd; Rehabilitation for Addicted Prisoners Trust (RAPt)
EOS Works Ltd
GEO Delta Geo Group UK Ltd; Delta Rehabilitation Ltd 
GMC SodexoSodexo; Greater Manchester and Cheshire Staff Group 
Hampshire Rehabilitation ServicesHampshire County Council; Altered Images Management Ltd
Home Group Ltd
Ingeus UKIngeus UK; St Giles Trust; Crime Reduction Initiatives (CRI)
Innovo (CLM) LtdInnovo (CLM); The Manchester College
Interserve Investments Ltd
Home Group and Mercia Community ActionHome Group; Mercia Community Action
Momentis and Home GroupHome Group; Momentis
MTC AmeyMTC (UK) Ltd; Amey Community Ltd
Northern Inclusion Consortium LtdDISC; The Cyrenians; Groundwork NE; Mental Health Concern; Spectrum Community Health CIC
Pertemps People Development Group
Prospects Services
Prospects Resolutions LtdProspects Services; Resolutions Ltd
Seetec Business Technology Centre Ltd
Sentinel Offender Services Ltd
Shaw TrustShaw Trust; 
Sodexo UK & Ireland
The GEO Group UK Ltd
The Manchester College
The Rehabilitation CompanyCatch 22 Ltd; Turning Point; Williams Lea 
Working Links
David Hurst provides some interesting insights on some of the bidders on his blog here. The voluntary sector still think they're in with a chance against the big bad boys as this piece from the Pioneers Post outlines:- 

Many social enterprises had their fingers burned with the UK government's Work Programme. Claims abounded of unfavourable contract terms forcing charities and social enterprises out of business. And with public services spending being stripped to the bone, whoever wins the contracts will have to make ‘difficult choices’ involving redundancies and service reductions.   But who better to make these than mutuals? As Andrew Laird says: "The backdrop for the majority of public services is of reducing budgets – but the involvement of mutuals in delivering probation services means that there will be a strong voice at the top table to ensure the views of staff and the needs of service users are kept front and centre."   

David 16 : Goliath 5?

Back in 2010 Prime Minister David Cameron promised to put social enterprises at the heart of “deep and serious” reform of public services. Certainly, the reforms have been serious and the cuts in spending deep. But social enterprises have been peripheral players. Does this approved bidders list mark a sea change?   Obviously, we’ll have to wait and see until the contracts are awarded. Twenty-one ‘lots’ are up for grabs and in one rosy vision of the future mutuals, charities and social enterprises will deliver 16 of these. But the absence of Serco and G4S has not removed the presence of faceless outsourcing conglomerates entirely – and the likes of GEO Group, Capita and A4E are no doubt rubbing their hands together. 

But it seems funding might be a problem as discussed on this blogsite:-

The latest iteration of intermediaries innovative ‘have your cake and leave it to go mouldy in a cupboard’ approach has recently seen them offer no help whatsoever to existing social enterprises seeking to enter emerging market for outsourced probation services created by the Ministry of Justice (MoJ)’s Transforming Rehabilitation Strategy.

Whilst on the subject of potential bidders, I thought this cautionary tale from yesterday would be of interest to them:-

Slightly off topic I know, but a difficult day at the office. Around 2pm a disgruntled client smashed his way through a glass security door before attempting to smash his way through the glass frontage on reception at our busy office, using a baseball bat. Reception staff were slightly hurt by flying glass and obviously psychologically very shaken, especially the new receptionist. The client left without being apprehended so colleagues were clearly concerned he may come back. From the little I know of this client he would be managed by the CRC in the new world order. Am wondering how much of THIS reality found its way into the Grayling spin brochures issued to the prospective CRC buyers. Just HOW MUCH LONGER do we need to keep saying that probation is about so much more than let-me-help-you-find-a-job-and-somewhere-to-live-and-everything-will-be-alright. 
I make no apologies for shouting.


By the way, for those interested, one of those glossy 'spin-brochures' can be viewed here. I notice there's been quite a lively debate over on the Napo Forum pages about the 'sorting and sifting' and if you haven't seen it I suggest it's worth a look. The following gives a flavour:-

Totally agree with the posts above. I actually feel personally tainted by the process.....although there was nothing to be done really. It was imposed from above. In my office people say little, most PO's are in NPS and feel grateful for what is perceived as a 'small mercy'. During a recent LDU meeting with our ACO barely a voice was raised about what was happening via TR and yet very strong feelings were expressed about a management dictat re. the use of mobiles at work. I find it hard to understand other than to assume people have 'thrown the towel into the ring'. This is judgemental/controversial perhaps......... but I also think that there has been a very high turnover in staff in recent years...... New entrants into the 'service' came in during a time when conditions were already deteriorating so the present changes don't seem such a cultural shock to them perhaps?

I can also say that the very unhappy experienced PO's on the wrong side of the divide, (as far as they are concerned), inform me that they have received next to no support from NAPO re. the appeals process. Quite frankly an exchange of emails with NAPO HQ as to how to proceed is not good enough.


I was always a pretty cynical bod. I never identified with corporatism. Whatever colour it came in....that's why I chose to work in the public sector and couldn't stomach the compromises that would come with going into management. (Over the years I've seen too many people promoted due to their 'ambition' and their preparedness to whistle to the corporate tune rather than any practicioner ability or experience).

My advice to people is this........... get your plan B going......start accumulating your walkaway money. There is a strong bull market out there. UK stocks are on the rise and this could be a trend for the foreseeable future. :D IMO...... in my present mood placing faith in the markets would be no worse than listening to any of the well intentioned 'advice' that comes from NAPO HQ. I mean really................ a legal challenge to the ILO! How far is that likely to get us. Pursuing such a course is a sign of weakness not strength. 


We are flailing around in the night while the Probation Service is being dismantled. The 7 year protections will cover staff in posts now but any future recruits into CRC's will inevitably be offered markedly poorer terms and training will be perfunctory and basic. Couple this with cutbacks to NOMS/NPS and that's us gone as a going concern. Apart from one honourable exception....not one Trust Chair or Chief Exec has raised their head above the parapet and said anything about this? The hypocrisy is rank....because for years and years I've been lectured to as a worker by a succession of Trust Chief Execs about corporate identity, performance, quality etc etc. Where are these managers now when what they believed in has come crashing down around their ears.....no where to be seen methinks. They are either taking a lucrative role in the new 'setup' or taking their pensions and 'enhanced redundancy' packages.....which by the way are not going to be made available to us grunts!

All very depressing, especially when put into the context outlined here by the Institute of Fiscal Studies of a million further public sector jobs forecasted to go in the coming years:-

The biggest cull of public sector jobs for at least 50 years will see vulnerable parts of the state endure reductions in headcount of up to 40%, Britain's leading tax and spending thinktank said today.
A report by the Institute for Fiscal Studies found that the reductions planned as part of the coalition's deficit reduction programme would hit the poorest parts of Britain hardest, and warned they would prove "challenging" for those parts of government bearing the brunt of austerity.
The IFS said that the government's own spending watchdog, the Office for Budget Responsibility, was expecting 1.1m jobs to go in the eight years from 2010-11, of which only a quarter had so far been lost.
But the thinktank added that the decision to ringfence the budgets for the NHS and schools meant that the bulk of the losses would be in non-protected parts of the central government workforce.
"At the extreme, if there were no reductions to the education and NHS workforces between mid-2013 and 2018–19, the OBR's forecasts could only be borne out if the rest of the general government workforce were to shrink by 40% (from 2.2 to 1.3m) between mid-2013 and 2018-19," the report said.
"Even if the education and the NHS workforces were reduced by 200,000 over the next five years (a fall of 6%), the reductions in other areas of general government employment would still need to be about 30%."
The IFS said the state already employed a smaller proportion of the workforce than at any time for 40 years, and that the further headcount reductions expected by 2018 would dramatically change the nature of the UK labour market. By mid-2013, the first round of job cuts meant 19% of jobs were in the public sector, but this percentage would come down to 15% by the end of the deficit-reduction plan in 2018-19.
Finally, I strongly suggest readers tune in to good old BBC Radio 4 at 8,00pm tonight when File on 4 will be all about the omnishambles:-   


Probation staff are currently being told where they will be working under a radical reform of the service. The government is transferring the management of low and medium risk offenders to private companies and high risk cases will be handled by a national probation service.
The Justice Secretary, Chris Grayling, says the reforms are necessary to cut reoffending rates and save money which will be ploughed back into providing support to all prisoners who have served less than 12 months.
But opponents claim the reforms are being rushed in and will put the public at risk.
Last month, it was announced the plans have been delayed. They were due to come into effect in May but the start date has been put back until July.
The new private providers will only be paid in full if they achieve a reduction in reoffending. The programme speaks to one of the companies bidding for the contracts which says payment by results will lead to innovation and visits a prison which says it is already achieving success in a pilot scheme working with prisoners serving under 12 months.
But Home Affairs correspondent Danny Shaw also talks to probation staff about their fears for the future of partnership working and hears why some of them are threatening to quit the service.